Who We AreAt Suvida Healthcare, we realize it takes a community of shared values and purpose to achieve a mission and purpose as meaningful as improving lives. We are a multi-disciplinary primary care program built to address the physical, behavioral, social, and cultural needs of an underserved Medicare-eligible Hispanic senior population. Our mission is to improve the quality of life for Hispanic seniors and those who care for them in neighborhoods across America.We are cultivating an empathetic and service-centered culture that attracts, engages, values, and rewards talented individuals with shared interests and values positioning us not only as a best-in-class healthcare provider but also as an employer of choice! Will you join us on this mission?What Makes Us UniqueWe are an empowered primary care, clinical operations, and support teams creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall wellbeing of the seniors we serve.How We WorkOur Culture & Core BeliefsEarn TrustBuilding RelationshipsCreating JoyDoing RightImproving Every DayMoving Forward
What You’ll Do - Job ResponsibilitiesPosition SummaryThe Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks. Essential responsibilities consist of but are not all inclusive:ResponsibilitiesEnsures the highest level of customer service possibleDisplays respect and concern for all patientsAttends all clinic huddles and clinic monthly meetingsGreets and Welcomes patients to the clinicAssists patients to the seating areaAssists patients in wheelchair to the seating areaAssists patients with scheduling transportation to and from the clinicEnsures all insurance benefits are verified and activeCollects any co-pays necessary for patient’s visitManages phone lines by answering, taking messages, and conducting outbound calls as instructedManages patient referrals by processing them and obtaining authorizationsAssists in scheduling appointments for patient’s referralsUpdates patient information and making changes to EMR platformOther Duties as assignedWhat You’ll BringKnowledge, Skills, and Abilities1+ years progressive work experience in the healthcare industry2+ years of customer serviceBi-lingual-(English/Spanish) requiredExperience managing referrals and authorizations preferredExperience in Value-based care operations preferredExperience documenting electronic medical recordsComfortable working independentlyEducation, Experience, Licensure, or Certification RequirementsCPR/BLS Certified (or willing to obtain within 7 days of employment)High School Diploma or equivalent requiredBachelor’s in healthcare administration, Business, or Hospitality preferredEqual Employment Opportunity (EEO) PolicySuvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Suvida Healthcare
