Billing Specialist (Fixed-term contract)Full-timeDepartment: FinanceCompany DescriptionDNAnexus is the enterprise platform for precision health. We are on a mission to accelerate the development, approval and delivery of personalized treatments.Building on more than 15 years of bioinformatics innovation and genomics expertise, DNAnexus provides the cloud platform that centralizes and enriches multimodal omics data, supports an extensive suite of informatics use cases, and allows secure collaboration across the care continuum. DNAnexus powers a connected ecosystem trusted by the world’s precision health leaders. This flexible ecosystem makes omics and real-world data accessible, actionable, and secure, while unlocking insights that improve patient lives. For more information visitwww.dnanexus.comor follow@DNAnexuson social media.As we pursue these goals, it remains essential to us that we stay grounded in our values and adhere to the highest standards. At DNAnexus, you will be joining an ambitious, supportive, and driven team with diverse backgrounds but a shared passion to deliver on our mission to make personalized medicine a reality for all.Job DescriptionLocation:Czech Republic. Work from our Prague or Brno office, or remotely.Employment type:Full-time employment contract (HPP), fixed termContract duration:For the duration of a team member’s maternity and parental leave, expected 12 months, with the possibility of extensionReports to:VP, Finance & AccountingWe are looking for a detail-oriented Billing Support Specialist to join our Czech-based billing team on a fixed-term basis, covering for a colleague during their maternity and parental leave. You will support day-to-day billing operations for our global customer base, with a focus on accurate monthly usage-based invoicing, billing corrections, and timely responses to customer billing questions.This is a hands-on, execution-focused role working within established processes and controls. It is a good fit for someone who enjoys working with numbers and systems, takes pride in getting the details right, and wants practical experience in billing for a fast-growing, US-headquartered SaaS company.What You’ll Do:Customer OnboardingComplete customer supplier onboarding requirements, such as vendor registration forms and procurement portal setupObtain purchase orders and other customer billing requirements, and share them with Revenue Accounting ahead of invoicingBilling InquiriesRespond promptly and professionally to customer billing inquiries by email and through the case management system (Salesforce)Investigate billing questions and disputes, coordinating with Revenue Accounting on any required credits or rebillsSubmit issued invoices to customer procurement portals where requiredCustomer Account ReconciliationsPrepare and reconcile customer account statements, and resolve differences with customersResearch unapplied payments, short payments, and remittance discrepanciesCollectionsFollow up with customers on outstanding and overdue invoices according to the collections processMaintain accurate collection notes and track payment commitmentsReview AR aging regularly and escalate at-risk accounts to managementMonth-End, Controls & CoordinationSupport month-end activities such as AR aging review and collections reportingPerform assigned controls and retain supporting evidence in line with documented procedures; provide support for audits as neededWork with Sales, Deal Desk, and Revenue Accounting to resolve customer account issues, escalating contract or policy questions to the appropriate ownerKeep process documentation current so work transitions smoothly at the end of the contract termQualificationsRequired qualifications1–3 years of experience in billing, invoicing, accounts receivable, or a similar finance operations roleFluent English, written and spoken; you will work daily with colleagues in the US and Czech, and customers primarily in the US, UK, and EuropeStrong working knowledge of Excel (lookups, pivot tables, basic data validation)Keen attention to detail and a methodical approach to checking your own workStrong organizational and time-management skills, with the ability to prioritize and meet month-end deadlinesClear, courteous communication with customers and cross-functional teamsSelf-directed and accountable in a remote or hybrid work environmentNice to havesExperience with NetSuite or another ERP or billing systemFamiliarity with subscription or usage-based billing modelsExperience in a SaaS or technology companyAdditional InformationBased in Mountain View, California, DNAnexus is experiencing rapid growth and is searching for the best talent to join our team. We recently completed a $200 million financing round to advance our growth globally to further serve leading healthcare and life science organizations. Key investors include Google Ventures, Perceptive Advisors, Northpond Ventures, TPG Biotech, and Foresite Capital.DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint
