Business Process Consultant, Expert Services for ServiceNow Finance, Procurement & Legal SolutionsFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionThe RoleA Business Process Consultant (BPC), is a functional and process expert in theServiceNow Expert Services Teamon customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes theSourcing and Procurement Operations (SPO),Supplier Lifecycle Operations (SLO),Accounts Payable Operations (APO),Finance Case Management,Legal Service Delivery (LSD), andContract ManagementSolutions – all with the goal of accelerating and driving customer business outcomes.What you get to do in this role:Be the process expert for Finance, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomesDrive Finance, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholdersLead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processesLead customer design workshops focused on ServiceNow Platform and Solution functionalityOwn support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateralGuide customers in completing required documentation such as business requirement workbooks for functional aspects of the solutionDraft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.Guide and advocate for the customer’s needs throughout the engagementSupport internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical ResourcesDrive customer unit and user-acceptance testing requirements throughout and at key stages of an engagementBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomesPrepare all customer-facing deliverables focused on processJuggle multiple and complex projects/initiativesPromote continuous improvement practices for delivery/engagement materialsSupport specific sales activities when requiredProvide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon requestUp to 50% travel annually, driven by customer needs and internal meetingsQualificationsWhat successful candidates need to have:At least 8+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departmentsDemonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problemsProven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technologyStrong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred.ServiceNow certificationssuch as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD)required- ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile DevelopmentExcellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)Experience in providing Knowledge-Centered Service / Support using technologiesExperience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business prioritiesStrong interpersonal skills, customer-centric attitude, ability to deal with cultural diversityProven team player and team builderAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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