Care Coordinator

Who We AreAt Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences,  shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered,  and more compassionate healthcare family and Employer of Choice!  Will you join usSuvidanos, to help achieve our Higher Purpose?What Makes Us UniqueWe are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.How We WorkOur Culture & Core BeliefsEarn TrustBuilding RelationshipsCreating JoyDoing RightImproving Every DayMoving ForwardOur PromisePurpose Driven CareerCompetitive PayBest-In-Class Medical/Dental CoverageFree Mental Health & Life Coaching for Team Members and their DependentsHoliday Time Off with PayPaid Community Service DayPaid Parental/Family LeavePaid Bereavement LeaveGenerous Paid Time Off (PTO)401k Retirement Plan with Company MatchAnd much more....

What You’ll DoPosition SummaryThe Care Coordinator will play a pivotal role in delivering high-quality care to our patients at Suvida Healthcare. Working closely with the Nurse Care Manager, the Care Coordinator will be responsible for conducting daily patient follow-ups, processing durable medical equipment (DME) and home health orders, triaging calls, retrieving hospital records for recently admitted patients, and performing other clinical clerical tasks within the scope of practice for high-risk patients. Additionally, the Care Coordinator will undertake other tasks as assigned by the Nurse Care Manager.ResponsibilitiesConduct daily patient follow-ups for high-risk patients within the Chronic Care ProgramProcess DME and home health orders efficiently and accuratelyReceive inbound triage calls from patients and coordinate appropriate responses to acute patient needsRetrieve hospital records for patients recently admitted to external facilitiesPerform clinical clerical tasks to support the Chronic Care Program and Transition of Care ProgramsAssist in procedures within the Medical Assistant scope of practice for high-risk patientsCollaborate closely with the Nurse Care Manager to ensure seamless patient care deliveryIdentify and address barriers to care for high-risk patientsCoordinate patient care progression throughout the continuum, including transitions from acute and post-acute settings to home or other transitional care facilitiesCommunicate effectively with physicians, nursing staff, and other members of the multidisciplinary care teamFacilitate patient discharge planning process to optimize outcomes and satisfactionMonitor patient progress and intervene as necessary to ensure patient-focused, high-quality careCollaborate with external case managers and community resources as neededActively participate in clinical performance improvement activitiesSupport activities to promote closure of care gaps and attainment of Medicare HEDIS metricsOther tasks as assignedWhat You’ll BringKnowledge, Skills, and AbilitiesMinimum 3 years of experience as a Medical Assistant or a, LPN / LVN5 years’ experience as a Medical Assistant preferredExperience in chronic care management or related field preferredExcellent interpersonal and communication skillsStrong organizational and time management abilitiesProficiency in Microsoft Office suiteBilingual/Bicultural (English and Spanish) requiredEducation, Experience, Licensure, or Certification RequirementsHigh school diploma or equivalentCompletion of a Medical Assistant program requiredCertification in Medical Assisting from AAMA, CCMA or any other nationally recognized body requiredSuvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.