Chief of Staff

Chief of StaffFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAbout the roleServiceNow's EMEA North Sales organisation is at an inflection point—growing new markets, deepening strategic partnerships, and building the GTM infrastructure that will define the region's next chapter. The Chief of Staff to the President, Sales EMEA North is a high-impact, execution-driven leadership role at the centre of that work.This is not a traditional Chief of Staff role. You will amplify the President's capacity and directly execute on strategic initiatives that sit across and between Sales, Strategy, and GTM functions. You will knit together cross-functional teams, move priority programs from concept to outcome, and operate as a trusted advisor and sounding board to one of ServiceNow's most senior Sales leaders in the region.The best candidate for this role is someone who thrives without a playbook, brings a growth mindset to every challenge, and is as comfortable in a customer conversation as they are in a planning session with the leadership team.What you get to do in this roleStrategic execution & regional growthPartner directly with the Group Vice President to define, prioritise, and drive the EMEA North Sales agenda—translating strategy into executable plansOrchestrate and drive cross-functional programs critical to regional growth that don't sit neatly within existing structuresSupport new market entry and geographic expansion initiatives across EMEA NorthBuild and accelerate strategic partnerships by owning coordination across Sales, Alliances, and GTM functionsCross-functional leadershipAct as the primary point of contact for teams supporting EMEA North Sales (Sales Operations, Solutions Consulting, Field Marketing, Customer Success, Professional Services, Alliances and Channels)Work across matrix teams to align priorities, goals, and execution cadenceBring structure and clarity to ambiguity—operating effectively in fast-moving, high-stakes environmentExecutive presence & relationshipsEngage with internal cross-functional stakeholders and external customers on behalf of the PresidentBuild and maintain trusted relationships at senior levels across the organisation and with key external partnersSupport talent development within the EMEA North Sales leadership teamQualificationsTo be successful in this role, you haveExperienceExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry10+ years of experience in field sales, GTM strategy, sales operations, or a Chief of Staff role—in a matrixed enterprise software environmentDemonstrated experience working directly with senior executive stakeholders in a high-velocity, high-stakes environmentProven track record of driving cross-functional programs from ambiguity to execution and measurable outcomeDeep experience working across EMEA North markets—understanding of regional GTM dynamics, partner ecosystems, and cultural nuancesPrior exposure to customer-facing GTM work (sales, solutions consulting, alliances, partnerships) strongly preferredBachelor's degree required; MBA or equivalent post-graduate qualification preferredSkills and capabilitiesSuper collaborative—works across functions and levels without friction; earns trust quickly with peers, executives, and external partnersGrowth mindset—approaches every challenge with curiosity and optimism; helps develop long-term strategic plans and build new capabilitiesTrusted and approachable—leads with humility, prioritises team and business outcomes over personal visibility, and builds followership through credibility rather than titleStrong strategic and analytical thinker—able to synthesise data, identify patterns, and frame clear recommendations for senior leadersOperationally rigorous with a bias toward action—gets things done in complex, matrixed environmentsOutstanding communication and stakeholder management skills—able to influence without authority at all levels of the organisationAbility to manage multiple high-priority initiatives simultaneously in a fast-paced environmentAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice