About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.Location RequirementCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing inCalifornia, Alaska, Hawaii, U.S. territories, or outside the United States.
About the roleThe AV Litigation Adjuster manages suits arising from autonomous and driver-assist vehicle incidents from the day of service through resolution. AV suits often add product-liability and technology claims to a standard negligence case, so the role directs defense counsel, controls discovery of sensitive technical data, and drives early, well-supported resolution.What you'll doManage the litigation inventory: assign and direct defense counsel, approve plans and budgets, and review bills against guidelinesBuild the liability and damages case with counsel using vehicle data, video, software and sensor records, and expert input, while coordinating discovery and preservation holds that protect proprietary technical informationRetain and manage experts, including accident reconstruction, AV systems and human-factors, medical, and economic specialistsEvaluate exposure, set reserves, and prepare reserve and settlement recommendations for carrier and client reviewAttend mediations, settlement conferences, and trial as needed, negotiating resolution within authority and pursuing contribution, indemnity, and subrogation against manufacturers, suppliers, and other partiesTrack emerging AV case law, state statutes, and regulatory developments, and report on inventory, trends, and key cases to the Team Lead and client partnersWho you areDetailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including how driver-assist (Levels 0–2) and driverless (Levels 3–5) systems shift responsibility among the human, the system, and the operatorDetermine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving systemRequest, preserve, and read AV evidence, including telematics, event data, camera and sensor footage, remote-assistance logs, and software versionApply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposuresWork with AV operator safety, legal, and risk teams under tight response timelines while meeting federal and state crash-reporting, privacy, and data-handling requirementsDocument files so a supervisor, carrier, or auditor can follow the liability decisionQualifications6–8+ years of litigated casualty claims experience; commercial auto, rideshare, trucking, or product liability preferredJuris Doctor or equivalent litigation experience is a plusDemonstrated authority and track record settling litigated BI and property claimsStrong counsel-management, budgeting, and negotiation skillsAbility to explain technical AV evidence clearly to counsel, mediators, and carriersBachelor's degree or equivalent claims experienceActive adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hireProficiency in the claims system, document management, and Microsoft OfficeClear written and verbal communication with claimants, counsel, carriers, and client partnersBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous work100% remote (home-based) role designed to support your work-life balanceAdditionally, we willListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
About Reserv
