About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.Location RequirementCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing inCalifornia, Alaska, Hawaii, U.S. territories, or outside the United States.
About the roleThe AV Claims Team Lead is the working leader of the AV claims team. The role carries a reduced inventory of the most complex files, coaches adjusters on AV-specific evidence and liability analysis, and is the first escalation point for severity, litigation, and client-sensitive incidents.What you'll doLead day-to-day work for the APD, BI, and Litigation Adjusters: assign files, balance inventory, and remove blockersReview and approve reserves, settlements, and coverage and liability decisions within delegated authority; escalate beyond itHandle or co-handle high-severity, high-visibility, and novel-liability AV filesCoach adjusters through file reviews, side-by-side handling, and 1-on-1s; set the team's standard for AV evidence preservation and file notesOwn the AV handling playbook: data-request templates, escalation triggers, reporting thresholds, and vendor and counsel guidelinesServe as the day-to-day contact for AV operator, carrier, and client partners, including incident updates and recurring reportingMonitor team performance and quality metrics; prepare weekly and monthly reporting for the Senior ManagerOnboard and train new hires; identify skill gaps and recommend development plansTrack AV legal, regulatory, and technology developments and turn them into handling updatesPartner with Compliance, QA, Legal, and Product on process and tooling improvementsWho you areDetailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including the difference between driver-assist (Levels 0–2) and driverless (Levels 3–5) systems, and how each level shifts responsibility between the human, the system, and the operatorDetermine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving systemRequest, preserve, and read AV evidence: telematics, event data, camera and sensor footage, remote-assistance logs, and software versionApply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposuresWork with AV operator safety, legal, and risk teams under tight response timelinesMeet federal and state crash-reporting, privacy, and data-handling requirements for AV incidentsDocument files so a supervisor, carrier, or auditor can follow the liability decisionQualifications7–10+ years of commercial auto claims experience across physical damage, bodily injury, and litigated files2+ years leading, mentoring, or supervising adjustersPrior AV, rideshare, delivery, or trucking program experience preferredStrong analytical, communication, and client-management skillsComfort with KPIs, audit results, and data-driven coachingBachelor's degree or equivalent claims experienceActive adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hireProficiency in the claims system, document management, and Microsoft OfficeClear written and verbal communication with claimants, counsel, carriers, and client partnersBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous work100% remote (home-based) role designed to support your work-life balanceAdditionally, we willListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
About Reserv
