About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the roleAs the Major Case Unit Team Lead at Reserv you will be responsible for a team of high performing claims professionals handling Reserv's most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. The high-performing team of Major Case Unit claim professionals you will manage will service a commercial ride share client. You will maintain high quality standards and in compliance with regulatory, internal and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills and deep experience of compliance with state handling practices and transportation claims.Location RequirementCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing inCalifornia, Alaska, Hawaii, U.S. territories, or outside the United States.What you'll doOversee a team of commercial auto adjuster direct reportsImplement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recoveryAlign team with client and customer expectations of the claims processServe as a resource for escalated claimsFoster a positive work environment, promote teamwork, and encourage professional growth and developmentAttract, hire, retain, and provide a high level of training with the support of the rest of the leadership teamPrepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigationServe as backup/ leader when the Manager is out of officeResponsible for initial onboarding tasks/ access and new hire cultural immersionSME for first-line questions, escalations, roundtable discussionsIncreased reserve and payment authority with the ability to assist with moderate reviewsIdentify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employeesQualifications10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience5+ years of leadership experience with a preference for experience managing in a remote environmentExperience with Ride Share (or TNC/Livery) litigation is required.Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomesDemonstrated commitment to quality, accuracy, and attention to detailIntegrity, ethics, and a strong sense of accountability in handling confidential and sensitive informationBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous work100% remote (home-based) role designed to support your work-life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!Additionally, we willListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
About Reserv
