CRM Account Executive – Hitech & MediaFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAs a member of our CRM Sales team, you will play a key role in our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow, and you will help drive that growth with support from the business unit and executive team.ServiceNow is seeking a CRM Account Executive who is a customer-facing domain expert and creates innovative business solutions with our customers in the high tech and media sector. You will oversee market success for ServiceNow’s CRM & Industry solutions. These products are built on our industry-aligned, market-leading Service Management platform and give enterprises a single source of truth, so processes run on consistent information.What you will do:The CRM Account Executive builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.Develop a sales strategy for your territory, including a target prospect list and regional sales planArrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutionsManage the sales process through to opportunity closeManage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunitiesSupport regional ServiceNow partner channels to deliver an effective customer experienceUse internal tools to manage leads and produce accurate forecasts, territory plans, and goalsResearch prospects and accounts using CRM data, social media, search engines, and AI toolsOccasional travel for training or meetings may be requiredHow you work:You are a go-getter and a hunter who creates opportunity rather than waiting for it. You are comfortable picking up the phone to open doors, and you bring original ideas and a clear point of view to every account. You are a creator, not an aggregator: you build the pipeline and the strategy yourself.QualificationsTo be successful in this role you have:Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI’s impact on your function or industry12+ years in sales, with a record of generating new business for enterprise-class customer experience or other business solutionsExperience selling into enterprise high tech, media, or telecommunications customers across AustraliaAdvanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is idealExperience managing short and long complex sales cyclesStrong understanding of business sales processesBachelor’s degree in business, marketing, or a related discipline, or equivalent experienceAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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