Remote - Mexico
Backcountry – Customer Service /
Full Time /
Remote
$15,000 - $21,000 a month
MotoSportis seeking enthusiastic individuals who are passionate about the powersports industry to join our Operations team. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.This position is ideal for individuals who enjoy helping others, solving problems, and discussing motocross, street bikes, and motorcycle gear with customers who share the same passion. MotoSport employees gain skills by attending work and vendor-sponsored workshops to continually improve their gear knowledge.Our goal is boosting customer loyalty and improving retention through exceptional service in the powersports industry.Responsibilities:·Provideconcierge-levelcustomer service to our riders.·Assistcustomers with general product inquiries.·Handle customer interactions viaphone, chat, and email.·Resolveissues related to orders: returns, shipping, and order status.·Proactivelyfollow up with customers when needed.·Build and maintainstrong relationshipswith our riders.·Demonstrateautonomyin using internal systems while proactively keeping up with process and system updates.·Collaboratewith a team passionate about powersports.·Buildproduct knowledgethrough ongoing training and development.Qualifications:·Advanced English proficiency (spoken and written) is required.·Preferredexperience in the powersports industry.·Genuine passionfor outdoor activities, sports, and customer service.·+1 Year customer service or retail experiencerequired.·Knowledge in Harley Davidson brand.·Understanding of snowmobiles.·ATV/UTV ride experience.·Ability to use CRM and contact center systems.·A bachelor’s degree or equivalent ispreferred. High school diploma or equivalent isrequired.·Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.·Ability to type 30+ WPMrequired.·In-depth knowledge of Microsoft Office, required.·Time-sensitive management proven skills.·Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).·Flexiblework schedules to workfull time shifts (weekends included).What we offer:·Full time $15,000 MXN monthly gross salary.·$6,000 MXN Productivity Bonus Per month.·Law benefits since day one.·Home office.·Full equipment provided.·100% paid training.·Schedule window (8 am - 8 pm).·10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).·1 hour Lunch - 2 breaks of 15 minutes each.·Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).·Total Pass.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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