Customer Success Manager

📍 London-based | Hybrid (3 days/week in our Old Street office)

💚 Reporting to Head of Customer Success

We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino’s, JD Sports and McDonald’s.

💻 What will you be doing?

As part of our Customer Success team across the UK, US and Australia, you'll help us to take our customer-focused ethos to the next level. You’ll be the strategic partner to a portfolio of customers - guiding them to achieve their business goals while maximising the value they get from Blink. You'll play a crucial role in building strong relationships, driving adoption, and supporting customer growth.

Your responsibilities will include:

• Developing a deep understanding of each customer’s business objectives, challenges, and industry trends.
• Acting as a trusted advisor - offering strategic recommendations to drive value, adoption, and long-term satisfaction with Blink.
• Building and nurturing strong relationships with key stakeholders, from day-to-day users to executive sponsors.
• Leading renewal and expansion conversations, identifying growth opportunities, and reducing churn.
• Creating compelling, value-led business cases to promote adoption of additional features or services.
• Collaborating with our Product and Engineering teams to champion the voice of the customer and inform the product roadmap.
• Delivering engaging webinars, training sessions, and reusable content that supports scalable customer success.