Director, Customer Engagement Strategy & Operations, Moveworks from ServiceNowFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Required in OfficeCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionThis is a high-impact opportunity to work at the intersection of customer strategy, executive engagement, sales, and product insight within one of ServiceNow’s most strategically important and high-growth business units. As Director, Customer Engagement Strategy & Operations, you will shape and execute the customer engagement strategy for the Moveworks from ServiceNow executive team, representing the executive team in their most strategic customer and partner interactions. You will be a trusted extension of the executive team, speaking with their voice and judgment, and maintaining continuity of customer relationships and insights across the full engagement lifecycle.This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks from ServiceNow office in Mountain View, CA.What You Get To Do In This RoleShape Customer Engagement Strategy & PlanningTranslate product, customer, and GTM priorities into an executive customer engagement strategy, and own the allocation of the executive team’s customer-facing capacity by making tradeoffs about where executive engagement most influences customer, partner, and commercial outcomesPartner with Sales, Business Development, and Product to identify and bring forward high-impact customer and partner opportunities that drive new businessAnticipate emerging needs, surface gaps and risks early, and build scalable approaches to customer engagement rather than one-time solutionsDrive Executive Customer & Partner Engagement for the Moveworks from ServiceNow Executive TeamRepresent the executive team’s position, intent, and commitments to account teams, and prepare talk tracks, strategic context, stakeholder mapping, and industry intelligence so high-stakes meetings are executed flawlesslyCarry yourself with poise and credibility in customer and partner meetings, earning the confidence of customers and Moveworks executives alike, and driving follow-through across teamsCraft executive narratives that bridge product strategy to customer prioritiesSteward key technology partnerships and strategic alliancesTurn Customer Signals into Business ActionSynthesize patterns across customer and partner engagements into clear recommendations for senior executives, and partner with Product and GTM Principals to translate them into roadmap, positioning, and go-to-market choicesBuild the Operating Model & Drive Cross-Functional ExecutionEstablish and run the operating rhythm and AI-enabled workflows that keep strategic engagement prioritized, prepared, and translated into actionAct as the strategic quarterback for complex customer needs and critical account escalations, representing the executive team in the room, mobilizing teams across Moveworks and ServiceNow, removing blockers, and judge when executive intervention is requiredMake the call executive input is not needed, and bring forward the ones that do with a clear point of view and the tradeoffs worked throughQualificationsSuccessful candidates typically bring:10+ years in management consulting, product, sales, strategy and operations in a technology company, or similar functions; Prior experience in AI or SaaS preferred.A track record of earning the trust of senior executives and speaking and acting on their behalf with credibility, judgment, and discretionExecutive presence with outstanding verbal and written communication, equally fluent presenting to a C-suite audience and crafting a tight strategic narrativeProven operator in high-stakes, cross-functional environments, able to build consensus among senior stakeholders and drive resultsProduct fluency in AI and enterprise SaaS, able to connect technical capabilities to customer outcomes: experience with enterprise AI platforms (for example, ServiceNow, Moveworks) a plusAI native; fluent with AI tools for research, synthesis, communication, and workflow automationExceptional judgment in ambiguity, comfortable operating at speed with high visibility, and clear on when to act on your own and when to escalateBased in or willing to relocate to the San Francisco Bay Area, five days per week in-office in Mountain View, CA, and present when key Principals are in the officeJV20For positions in this location, we offer a base pay of $219,600 - $384,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
