Director of OutletsFull-timeJob Type: ManagementCompensation: USD120000- USD130000- yearlyCompany DescriptionAuberge du Soleil is the flagship location of the Auberge Collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.Job DescriptionThe Director of Outlets is responsible for the strategic leadership, operational excellence, and financial performance of all food and beverage outlets, including The Restaurant, The Bar, In-Room Dining, and Pool Dining. This role ensures an exceptional guest experience that reflects the highest standards of luxury hospitality, while fostering a culture of accountability, collaboration, and continuous improvement.This leader serves as a key partner to the Executive Chef, Hotel Leadership Team, and Talent & Culture, driving performance through strong leadership presence, operational discipline, and a deep commitment to Auberge’s values and service philosophy.KEY RESPONSIBILITIESChampion Auberge’s culture, fostering an environment of trust, accountability, and engagement across all outletsLead, coach, and develop department leaders, building a high-performing and empowered management teamModel intentional communication and inspire teams to deliver warm, anticipatory, and personalized serviceDrive alignment with “Promises & Practices,” ensuring consistency in leadership behaviors and guest interactionsPartner with Talent & Culture to support recruitment, onboarding, training, and retention strategiesOversee daily operations of The Restaurant, Bar, In-Room Dining, and Pool to ensure seamless execution and service consistencyEstablish, implement, and refine SOPs to improve efficiency, service delivery, and overall guest satisfactionMaintain Forbes 5-Star and Michelin-level standards across all outletsEnsure compliance with all health, safety, sanitation, and alcohol service regulationsCollaborate closely with culinary leadership to ensure alignment between kitchen and front-of-house operationsEnsure every guest interaction reflects luxury, personalization, and attention to detailActively engage with guests, handling escalations with professionalism, empathy, and urgencyMonitor guest feedback and implement improvements to enhance the overall dining experiencePartner with Sales, Events, and Concierge to ensure seamless coordination for group and VIP experiencesOversee financial performance of all outlets, including budgeting, forecasting, and cost controlDrive revenue through strategic initiatives, upselling, and innovative programmingAnalyze financial reports and KPIs to identify opportunities for improvementManage labor effectively, ensuring alignment with business levels while maintaining service excellencePartner with Finance on reporting, forecasting, and long-term planningLead performance management processes, including coaching, feedback, and disciplinary action when necessaryEnsure consistent application of policies, procedures, and California labor lawsIdentify talent and create development plans to support internal growth and succession planningSupport Management in Development (MDP) participants through coaching, mentorship, and exposure to outlet operationsPromote a culture of recognition, engagement, and continuous feedbackDevelop and execute outlet strategies aligned with overall hotel goalsIntroduce new concepts, programming, and service enhancements to elevate the guest experienceStay current on industry trends and continuously seek opportunities for innovationCollaborate cross-functionally to drive property-wide initiatives and operational improvementsThe starting range for this position is $120,000 - $130,000. This is the pay range for this position that Auberge du Soleil reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.QualificationsRequiredMinimum 5–7 years of progressive leadership experience in luxury food & beverage operationsProven experience overseeing multiple outlets in a high-end or Forbes/Michelin-level environmentStrong financial acumen with experience managing budgets, forecasting, and labor controlsDeep understanding of front-of-house operations, service standards, and guest experience designExceptional leadership presence with the ability to inspire and influence at all levelsStrong communication skills with a focus on clarity, empathy, and accountabilityHighly organized with strong operational and strategic thinking capabilitiesAbility to navigate complex situations with professionalism and sound judgmentPassion for luxury hospitality, food & beverage, and creating memorable guest experiencesPHYSICAL DEMANDSAbility to maneuver at least 35 poundsAbility to stand and walk for extended periodsAbility to work evenings, weekends, and holidays as business needs requireAdditional InformationAbout Auberge CollectionAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.For more information:auberge.comConnect with Auberge Collection onInstagram,TikTok,Facebook, andLinkedIn@Auberge and #AlwaysAubergeAboutFriedkinFriedkinis a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.TheFriedkinportfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.For more information, please visitwww.friedkin.comTerre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
