Global Service Owner - End-User Device Services (f/m)

Global Service Owner - End-User Device Services (f/m)Full-timeLegal Entity: Robert Bosch Sp. z o.o.Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!Job DescriptionAsGlobal Service Owner of End-User Device Services, you are accountable for the strategic direction, performance, and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers.The role combines strategic product and service leadership with end-to-end responsibility for service quality, lifecycle excellence, supplier performance, cost competitiveness, and customer value at Bosch scale.Key Responsibilities:Define and execute the long-term strategy for Bosch’s global end-user device portfolio.Translate business needs, technology trends, market benchmarks, and customer feedback into a clear portfolio roadmapOwn the commercial success of the portfolioOwn the end-to-end service perspective across the full device lifecycle, including planning, demand management, procurement, provisioning, operation, support, refresh and return.Drive continuous improvement along the full value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance.Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency and contractual alignment.Build and develop a high-performing product and service management organizationEnsure that local requirements and operational feedback are systematically captured, prioritized, and integrated into global portfolio development and service optimization.QualificationsWe are looking for candidates with substantial experience in several of the following areas:Experience inproduct or service managementfor complex global products, services, or platforms involving multiple stakeholders.Provenend-to-end ownership of large-scale IT, workplace, infrastructure, or managed service portfolios, including strategy, roadmap development, performance steering, lifecycle management, and continuous improvement.Strong experience incommercial steering and financial management, including budget planning, cost optimization, business case development, and financial performance management.Experience insupplier and vendor management, including performance steering, governance, commercial discussions, and contract-related collaboration.Experience driving thetransformation of services, operating models, organizations, or supplier ecosystemswithin complex global environments.Experience building and developing capabilities in areas such asproduct management, service management, vendor management, customer success, or performance management.Proven ability to operate effectively inglobal, matrixed, and multicultural organizations, collaborating with multiple internal and external partners.Preferred ExperienceExperience inlifecycle management of end-user devices, such as laptops, desktops, mobile devices, printers, or comparable hardware portfolios.Experience withDevice-as-a-Service (DaaS), Workplace-as-a-Service (WaaS), or comparable service delivery models.Experience withhardware procurement, contract negotiations, large-scale device provisioning, refresh, return, and retirement processes.Knowledge ofendpoint and device management.Experience usingautomation, analytics, AI, self-service, or shift-left approachesto improve service quality, user experience, and operational efficiency.Experience inservice design and customer journey management.Additional skills that will make you successful in the roleStrongstrategic thinking, combined with the ability to translate strategy into effective operational execution.Strongbusiness acumen, with the ability to balance quality, cost, risk, standardization, and customer value when making decisions.Ability to thinkend-to-end across service value chains, functions, and organizational boundaries.Strongcustomer- and user-centric mindset, with a focus on delivering sustainable business value.Strongexternal market orientation, with the ability to leverage industry benchmarks and market insights and translate them into pragmatic solutions for Bosch.Excellentstakeholder management skills, with the ability to build alignment across diverse internal and external stakeholders.Strongcommunication skills, with the ability to simplify complex topics, communicate them clearly, and create a common understanding and direction.Additional InformationBosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.Work LikeABosch:Employment ContractCompetitive salary + annual bonusHybrid work with flexible working hoursReferral Bonus ProgramCopyright costs for IT employeesGrow LikeABosch:Complex environment of working, professional support and possibility to share knowledge and best practicesOngoing development opportunities in a multinational environmentBroad access to professional trainings (incl. language courses), conferences and webinarsLive LikeABosch:Private medical care and life insuranceCafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)Prepaid Lunch CardNumber of benefits for families (for instance summer camps for kids)Non-working day on the 31st of DecemberBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy NoticeImprint