Global Talent Acquisition Operations ManagerFull-timeCompany DescriptionMeet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.Job DescriptionThe Talent Acquisition Operations plays a critical role in both delivering and evolving the global Talent Acquisition (TA) operating model.The role ensures strong day-to-day operational performance across core TA activities, while leading the transformation of how recruitment operates, shifting from traditional, process-driven approaches to more flexible, outcome-led and AI-enabled ways of working.This is a dual-focus role:Owning and maintaining operational excellence todayDesigning and implementing the future TA model for tomorrowWhile rooted in strong operational delivery, this role provides the opportunity to shape the future of Talent Acquisition by designing systems, programmes, and experiences that enable scale, efficiency, and impact in an increasingly AI-driven environment.Key ResponsibilitiesTA Operations Delivery & OwnershipOwn the day-to-day execution and performance of TA operations globallyEnsure processes are consistently followed, understood, and effective in practiceAct as the central point of accountability for operational quality, consistency, and deliveryIdentify and resolve operational issues, bottlenecks, and inconsistencies in real timeSupport recruiters and hiring managers in enabling and implementing processes effectivelyTA Operations & Process ExcellenceDesign, optimise, and continuously improve end-to-end TA processes globallyStandardise workflows to ensure consistency, clarity, and high-quality deliveryDevelop and maintain playbooks, SOPs, and guidance materials for recruiters and hiring managersDrive operational efficiency across the hiring lifecycle, from job creation through to offer and onboarding handoverPartner with cross-functional teams to reduce friction and improve overall process effectivenessSystem Governance & Data IntegrityAct as the operational owner of TA systems, ensuring effective configuration, access, and usageMonitor and improve data accuracy, process compliance, and reporting qualityBuild reporting frameworks and dashboards to track pipeline health, hiring performance, and operational efficiencyIdentify system gaps and support the research, identification, and implementation of enhancements and new toolsFuture-State TA Design & TransformationRedefine the recruitment model, moving from linear, process-driven hiring to flexible, outcome-led approachesChallenge legacy processes and introduce new ways of working aligned to business transformationDesign and evolve the TA operating model, including roles, team structures, and ways of collaborating with stakeholdersExplore innovative approaches such as integrated or pod-based models to improve delivery and responsivenessAI & Digital EnablementLead the integration of AI tools and capabilities across the TA lifecycle, enhancing sourcing, screening, assessment, and workflow designEvaluate and prioritise AI use cases that improve efficiency, quality of hire, and candidate experienceEnsure responsible and compliant use of AI, aligned to regulatory requirements and internal governance (e.g. bias, transparency, candidate consent)Partner with PX, IT, Legal, and Data teams to implement AI-enabled solutionsBuild AI literacy across the TA function, enabling recruiters and stakeholders to adopt new tools confidentlyContinuously monitor emerging trends and assess their relevance for TAProgramme & Initiative LeadershipLead global TA programmes end-to-end, from concept through to delivery and adoptionManage a portfolio of initiatives focused on improving hiring outcomes and operational maturityOwn and evolve strategic programmes such as:Early careers and internship programmesTalent pipelining and nurture strategiesCandidate engagement and experience initiativesShift TA from reactive hiring to proactive, relationship-led talent strategiesCandidate & Hiring Manager ExperienceDesign and continuously improve the end-to-end hiring experienceDevelop tools, training, and guidance to support hiring manager effectivenessAnalyse feedback and data to identify improvement opportunitiesEnsure a consistent, high-quality experience across regions and functionsChange Management & AdoptionLead adoption of new processes, tools, and ways of working across TADrive mindset shifts from process-following to problem-solvingAct as a bridge between strategy and execution, translating vision into practical deliveryDeliver effective communication, training, and engagement to support changeOperational Excellence & GovernanceEnsure compliance with governance standards, including salary benchmarking and approvalsMaintain high standards of system usage, data integrity, and process hygieneEnsure roles are accurately created, approved, and advertisedOwn the consistency and quality of the candidate and hiring manager experienceThese are core accountabilities of the role and remain critical as the function evolves and adopts new tools and AI-enabled approaches.QualificationsExperienceStrong experience across end-to-end Talent Acquisition in a global environmentTrack record of leading operational improvements, programmes, or transformation initiativesExperience working with ATS platforms, reporting tools, and data-driven decision makingExposure to AI, automation, or digital transformation initiatives within TA or HRProven ability to influence and partner with senior stakeholdersCapabilitiesStrong systems thinking with the ability to design and improve end-to-end processesAbility to balance hands-on operational delivery with longer-term strategic thinkingProgramme leadership across multiple, evolving initiativesAbility to challenge established ways of working and think non-linearlyComfort operating in ambiguity and shaping undefined problemsStrong analytical skills, with the ability to translate data into actionable insightsCuriosity and capability to adopt and apply AI tools in practical, business-relevant waysBehavioural ProfileCurious, experimental, and future-focusedProactive in redefining how work gets doneComfortable navigating change and driving transformationStrong communicator, able to align and influence across teamsCollaborative and outcomes-orientedScope & ImpactHigh visibility role with exposure to senior stakeholders across the businessCentral to Talent Acquisition and wider organisational transformation initiativesOpportunity to shape how hiring operates in a scaling, technology-led organisationWorks closely with TA leadership, PX, IT, and business leaders globallyRole EvolutionThis role is designed to evolve over time.The initial focus balances hands-on operational ownership with identifying opportunities to improve and simplify how recruitment works. Over time, the role will increasingly focus on:Redesigning processes and systemsLeading transformation initiativesEmbedding AI and new ways of workingThis progression ensures continuity of delivery while enabling long-term transformation.Why This RoleThis is an opportunity to move beyond traditional recruitment operations and play a key role in shaping how hiring works in a modern, AI-enabled organisation.You will help define the future of Talent Acquisition, building scalable systems, embedding intelligent technologies, designing new ways of working, and delivering meaningful impact across the business.Additional InformationJoin Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their careerA culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes placeWork, learn & be inspired by some of the best talents in the software spaceWhole host of great benefits & perksTalent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit societyDiversity4U. Helping our people thrive starts with a safe and inclusive work environment. 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