Growth Director

WE ARE HIRING A GROWTH DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets!

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Why Us?

We're not just any company, TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success and we’ll make sure you grow as fast as we do!

• Work with the world’s biggest brands to create amazing campaigns
• Competitive salary + uncapped commission structure!
• Collaborative and dynamic team culture where every win is celebrated
• Excellent learning & development opportunities

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues -Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

We're now looking for a Growth Director to help take our client partnerships to the next level.

This isn't a traditional sales role focused on chasing one-off wins. We're looking for someone who can identify untapped opportunities, deepen strategic relationships and build scalable commercial ecosystems that deliver sustainable growth for both our clients and TLC.

You'll work with leading FMCG brands , helping them move beyond standalone campaigns and towards always-on engagement platforms that drive shopper acquisition, loyalty, purchase frequency and measurable sales results across multiple markets.

If you're passionate about growth, commercial strategy and building long-term partnerships, we'd love to hear from you.

What You'll Be Doing:

Drive Sustainable Growth

You'll own revenue growth across a portfolio of strategic FMCG clients, identifying opportunities to expand our partnerships and unlock new sources of value. You'll:

• Deliver ambitious revenue and growth targets across existing and new client relationships
• Identify and convert upsell, cross-sell and expansion opportunities across TLC's products, platforms and reward ecosystem
• Lead and close high-value commercial opportunities, including six-figure and multi-year agreements
• Increase client lifetime value whilst reducing churn and commercial risk
• Build and execute strategic account plans that create predictable, repeatable growth

Become a Trusted Growth Partner

You'll work closely with senior client stakeholders, understanding their business challenges and translating them into commercial opportunities. You'll:

• Develop growth strategies aligned to client business objectives
• Identify opportunities to scale successful programmes across brands, categories and markets
• Partner with Account Management teams to ensure exceptional delivery supports commercial growth
• Act as a senior strategic advisor and escalation point for key clients

Scale What Works

We're looking for someone who can spot patterns, scale success and create long-term value. You'll:

• Drive adoption of TLC's most scalable and commercially successful solutions
• Collaborate with Product and Technology teams to shape future innovations
• Optimise pricing, deal structures and commercial frameworks
• Balance client outcomes with TLC profitability in every decision

Lead Globally

Many of our clients operate across multiple regions and markets. You'll:

• Lead growth strategies for complex international accounts
• Align regional teams around shared commercial objectives
• Ensure clients experience TLC as one connected global partner
• Create consistency while respecting local market needs

Own the Numbers

Growth starts with great execution. You'll:

• Maintain accurate forecasting, revenue planning and pipeline management
• Monitor performance against targets and proactively address risks
• Use data and insights to continuously improve growth strategies
• Provide visibility and accountability across your portfolio

What We're Looking For

We're interested in people who combine strong commercial instincts with strategic thinking and relationship-building expertise.

You'll likely have:

• A proven track record in commercial leadership, client growth or strategic account management
• Experience managing senior stakeholders within complex, multi-market organisations
• A history of winning, growing and retaining large-value client partnerships
• Demonstrated success securing six-figure and multi-year commercial agreements
• Experience working across commercial, delivery and product teams
• Strong financial and commercial acumen
• Excellent negotiation and deal-structuring skills
• The ability to identify opportunities and convert them into measurable commercial outcomes
• Experience forecasting, planning and managing revenue performance
• Confidence operating within a global matrix environment

FMCG Experience Matters

Our most successful Growth Directors understand that growth in FMCG isn't created through isolated campaigns.

It's created by building scalable consumer engagement programmes that:

• Increase purchase frequency
• Drive brand penetration
• Create measurable sales uplift
• Deliver value across multiple brands and markets
• Become embedded within a client's long-term growth strategy

We're looking for someone who can demonstrate how they've transformed successful campaigns into repeatable commercial platforms and used that success to build deeper, longer-lasting client partnerships.

What Success Looks Like

In this role, you'll be:

Growing revenue across your client portfolio year-on-year

Securing long-term, multi-year strategic partnerships

Increasing client lifetime value and share of wallet

Driving adoption of high-margin, scalable TLC solutions

Improving commercial efficiency and profitability

Helping clients see TLC as an indispensable growth partner

Why TLC?

At TLC Worldwide, you'll join a business that's ambitious, entrepreneurial and genuinely global.

You'll work with some of the world's most recognised brands, collaborate with talented colleagues across multiple markets and have the opportunity to shape the future growth of both our clients and our business.

If you're excited by building relationships, unlocking commercial opportunities and creating measurable growth at scale, we'd love to hear from you.

Apply now and help us turn consumer engagement into commercial growth.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!