Guest Relations AgentFull-timeProperty: 40003-WG Smoky Mountain ResortCareer Site Category: Resort OperationsCompensation: USD18- USD19- hourlyCompany DescriptionAdjacent to Great Smoky Mountains National Park, the most-visited national park in the country,Westgate Smoky Mountain Resort & Spain Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionThe Guest Relations Agent provides professional, customer-focused service by assisting guests with inquiries, requests, and special needs while coordinating with bell staff, front desk, and other departments to ensure a seamless guest experience.As Guest Relations Agent, you will:Handle guest inquiries, concerns, and requests promptly and professionallyAssign and monitor bell staff for luggage deliveries, pickups, room changes, and storageCoordinate with front desk and housekeeping for early check-ins/outs, room changes, and VIP arrivalsManage transportation requests (taxi, shuttle, golf cart, van)Ensure VIP guests receive priority service and personalized attentionAct as a liaison between guests and internal departments to maintain smooth operationsMaintain organized logs of assignments, report maintenance/security issues, and manage lost & foundSupport efficient workflow during peak check-in/check-out periodsProvide recommendations and arrange reservations for restaurants, attractions, and eventsGreet guests warmly, assist with special requests (flowers, gifts, amenities), and act as a lobby ambassadorMaintain a clean, organized work area and communicate resort amenities and local events clearlyOther duties as assignedTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.QualificationsPrior customer service or hospitality experience preferred; strong communication skills across phone, email, and in-person interactionsAbility to multitask and manage guest inquiries and reservationsConfident problem-solving skills with a positive, professional demeanor in all guest interactionsTeam-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidaysRequired to pass a background screen, drug test, and prove eligibility to work in the United StatesAdditional InformationWhy Westgate?Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipDavid A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.Career Growth and Advancement OpportunitiesCommunity Involvement – Give Back and Make an ImpactWestgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email[email protected]with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
