About PortsidePortside is a leading provider of cloud-based software solutions for the global aviation industry. Our platform powers critical operations across business aviation, regional airlines, and aircraft leasing & finance, helping over 1,000 aviation organizations streamline operations, improve decision-making, and operate more efficiently.Backed by leading technology investors Vista Equity Partners and Insight Partners, Portside is entering an exciting phase of growth. We are expanding our platform, investing in AI driven innovation, and building a global team focused on shaping the future of aviation technology.
Key ResponsibilitiesOwn the enablement strategy, roadmap, and budget across Sales and Customer Success, and report results to leadership.Design and run onboarding, training, and certification for AEs, SEs, BDRs, CSMs, and front-line managers, covering product, positioning, discovery, demos, objection handling, and renewals. Build domain training so team members new to aviation get up to speed quickly.Build and maintain playbooks, battlecards, pitch decks, and a content library the field actually uses. Launch new products, pricing, and campaigns to the field with clear messaging and training.Create the CSM playbook for onboarding, adoption, renewal, and expansion, and train CSMs on health scoring, business reviews, and at-risk accounts.Partner with front-line managers on call coaching, and build a clean handoff from Sales to Customer Success.Work with Product, Marketing, and Support to turn customer feedback into product, process, and content improvements.Evaluate and implement enablement tooling as needs grow, including whether a learning platform, content platform, or conversation intelligence tool is worth adding, and hire and manage enablement specialists as the function scales.What Success Looks Like in Year OneNew sales hires ramp to full productivity in 5 months, down from today's baseline.CSMs and front-line managers are using the new playbooks and coaching rhythm consistently, with adoption measured quarterly.Qualifications7+ years of experience in sales enablement, customer success enablement, or customer education within a B2B SaaS company, including leading a function or a major program end to endProven track record building onboarding or training programs that improved ramp time, win rate, or retentionExperience working with Sales and Customer Success leaders, front-line managers, and executivesStrong facilitation and program design skills, able to build effective training with simple tools across live, virtual, and self-serve formatsExcellent communication skills, with the ability to turn complex products into simple, usable contentData-driven approach to setting goals, measuring impact, and adjusting programsExperience with a CRM such as Salesforce or HubSpot and a CS platform or conversation intelligence toolBachelor's degree in Business, Communications, Education, or a related fieldBackground in evaluating, procuring, or launching a modern learning management platform is preferredTrack record as a player-coach establishing an enablement practice from the ground up is a strong plusFamiliarity with aviation tech or similarly intricate B2B enterprise domains is a strong plusWhat We OfferCompetitive base salaryFully remote workGenerous time off policyHealth, dental, and vision insuranceOpportunities for professional development and career advancement.Dynamic, collaborative, and fast-growing work environment.
About Portside
