Implementation Specialist

Implementation Specialist

Department: Technology

Employment Type: Permanent - Full Time

Location: Bucharest

Reporting To: Audrey Nguyen

Compensation: RON12,821 - RON15,385 / month

Description

RecoTek is Reconomy’s new centralized technology hub located in Bucharest, Romania, officially launched in February 2024. Serving as the backbone of Reconomy’s tech operations, it consolidates inhouse expertise across all Reconomy brands to accelerate platform development and enhance service delivery.

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy

Reconomy is bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Reconomy’s full range of capabilities are organized into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

• Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
• Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
• Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About the role

As an

Implementation Specialist

, you will play a key role in delivering successful client implementations from start to finish. You will work closely with clients and internal teams to ensure smooth onboarding, effective product adoption, and high-quality solutions that meet client needs.

This role combines

client relationship management, project coordination, technical configuration, and problem-solving

, giving you the opportunity to work across Product, Sales, and Client Management teams.

You will take ownership of implementation timelines and deliverables, support solution configuration and integrations, manage client requirements and change requests, and ensure each solution is fully validated and ready for go-live.

You’ll also contribute to continuous improvement by sharing client feedback, documenting learnings, supporting knowledge transfer, and helping the team improve how implementations are delivered.

If you enjoy working directly with clients, translating technical requirements into practical solutions, and taking ownership of projects in a fast-paced SaaS environment, this could be a great opportunity for you.

What we need from you

• 3+ years of experience managing client implementations, ideally within a SaaS or product-led environment .
• Strong understanding of solution configuration, integrations, and client onboarding .
• Proven ability to manage multiple projects, timelines, and stakeholders simultaneously.
• Excellent communication and client-facing skills , with the ability to translate technical concepts into clear, practical solutions.
• Strong problem-solving skills and a proactive approach to resolving implementation challenges.
• Experience working cross-functionally with teams such as Product, Sales, and Client Management .
• Good understanding of documentation and quality assurance practices .
• A client-centric mindset , with a strong sense of ownership and focus on delivering successful outcomes.
• A collaborative approach and genuine interest in continuous improvement and knowledge sharing .

What we offer

• This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You will also be able to develop your skills within the exciting and challenging market of Reverse Logistics!
• Hybrid working environment
• Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.
• We offer a competitive salary alongside other benefits\*
• Our office is easily accessible located near the city center of Bucharest, and designed to make you feel at home
• 23 working days of annual leave, plus 2 additional days allowed for participation in volunteering programs, and 1 extra day off for your birthday
• Meal vouchers: 45 RON per working day (taxed according to current legislation)
• Private medical subscription.