IN_RBIC_Customer Quality management/Product Quality Management\_QMM3-ChkPFull-timeLegal Entity: Bosch Chassis Systems India Private Ltd.Company DescriptionBosch Chassis Systems India Ltd is a 100% Bosch owned company in India. The company design and develops world class Hydraulic Brake System Parts that include Boosters, Tandem master cylinders and Proportionating valves. The Control Division develops innovative components, systems and functions in the field of vehicle safety, vehicle dynamics and driver assistance like ABS and ESP.RBIC would soon be expanding portfolio in passive safety and other Driver assistance products.Job DescriptionCustomer Quality Management (QMC):Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reportsMonitor and improve customer quality indices; prepare data for management reviews and customer scorecardsConduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customersMaintain customer complaint database and communicate quality alerts to internal teams and customersCoordinate immediate containment of defective parts with support teams and manage customer portal updatesExecute customer warranty protocols to reduce external defect costs and ensure timely issue resolutionConduct regular customer plant visits and line walks for new products and warranty issue resolutionManage quality crisis situations, task forces, and worldwide coordination for critical quality incidentsProduct Quality Management (QMM):Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shiftsCoordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessmentsParticipate in new product development line walks, FMEA reviews, and provide lessons learned from similar productsManage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirementsSupport MAE/process release activities through FMEA reviews, control plan updates, and release checklistsIdentify and escalate product quality risks based on audit findings and customer complaint analysisEnsure timely updates of quality reports (SMIR, 4M, audit closures) on customer portalsCoordinate quality improvement initiatives and horizontal deployment of key actions across the value streamQualificationsRequired Qualifications:Bachelor's degree in Mechanical, Electrical, or Electronics Engineering6-10 years of experience in quality management and manufacturingPreferred Qualifications:Experience in customer complaint handling and customer interfacingBackground in automotive manufacturing or Tier 1 supplier environmentAdditional InformationKnowledge:Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components, Plastic molding process, Automotive OEMs Market knowledge.Skill:Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management.Attitude / Behavior:Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientationBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy NoticeImprint
