Inside Sales RepresentativeFull-timeCompany DescriptionGrimco is a family-owned manufacturer and wholesale distributor of sign supplies, serving customers across the US as well as Canada and the UK. Founded in 1875 and still privately held today, Grimco has grown to more than $1.5 billion in annual sales while staying true to its roots as a family business.Our sales team is at the heart of that success. Our customers grow when they have the right products at the right time, and our inside sales team makes that happen by answering the phone, solving problems, and bringing product knowledge to every conversation. We’re looking for people who want to learn the products, take ownership of their customers’ experience, and grow with the company.Job DescriptionHandling 30-45 inbound customer calls per day: answering product, pricing, and availability questions, quoting, and taking ordersProviding email support for your assigned territory, responding quickly and accurately to customer requestsFollowing up with customers on quotes, open orders, and service needs to make sure nothing falls through the cracksCoordinating with vendors to confirm availability, lead times, and order status, then keeping customers informedDelivering a great customer experience by anticipating needs, resolving issues, and getting ahead of delays before customers have to askBuilding strong working relationships with outside sales, purchasing, logistics, warehouse, and other internal teamsKeeping accurate records of customer interactions, quotes, and opportunities in our systemsSpotting opportunities to introduce customers to new products and solutionsLearning a product portfolio that customers genuinely depend onCollaborating with your team on shared goals. This is a team-based environment, not a sink or swim set-upQualifications0-3 years in inside sales, customer service, order support, or a related customer-facing roleComfortable on the phone for much of the day, with the ability to build rapport quickly and communicate clearlyStrong written communication skills for managing a high volume of customer emailsOrganized and detail-oriented, able to juggle many open quotes and orders without losing track of any of themA problem-solver who takes ownership instead of passing issues alongA self-starter who thrives in a collaborative, team environmentAdditional InformationOpportunity to attend Grimco’s Training & Development Sales Orientation at our Corporate Headquarters in Sunset Hills, MO!Focused training time consisting of a mix of one-on-one training, virtual training, and shadowingTraining focuses on Grimco’s products, systems, phones/customers, sales/service, purchasing, logistics, web store, marketing, safety, accounting, human resources, and reportsSplit between break-out sessions and a hands-on learning environmentTraining period fully paid. Travel accommodations and expenses provided per Grimco’s National Travel PolicyFull medical, dental, and vision benefits available. Medical premiums have remained unchanged for more than 18 years, costing only $16.50/biweekly paycheck for employee only coverage.Paid HolidaysPTOPaid Maternity & Paternity Leave401(k) with Profit Sharing, up to 6% of total compensationEmployee Referral ProgramVolunteer Time OffBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
