IT Helpdesk Admin

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission:

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to provide fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Responsibilities

• Support the onboarding of new hires - Install, deploy, configure, and troubleshoot end-users’ equipment, software & apps, and other peripherals for a flawless user onboarding.
• Provide guidance, assistance, coordination, and follow-ups on client questions and problems in a professional, polite manner to provide a superior customer experience.
• Respond to requests for technical assistance either in person, via the ticketing system, or over the phone.
• Troubleshoot system and network problems, diagnose, and solve hardware/software faults
• Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
• Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.
• Ensuring that system records and procedures are accurate and current
• Maintain and track IT Equipment inventory stock to support everyday activities.