IT Support Specialist (Armis/Veza)Full-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Required in OfficeCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionArmis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.As we scale, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure.You will implement robust logistics processes and oversee global IT assets to optimize ServiceNow end-users support flow, lifecycle and company growth.You will join the Global IT & Security team and report to ServiceNow DT & Security Support Manager.Working closely with all the company’s departments and end-users.Responsibilities:Provide technical support to ServiceNow employeesImplement, deploy and manage IT & Security asset management systems and processesManage physical and virtual assets' lifecycle, contracts and supportResponsible for global IT & Security assets procurementMaintain and manage end-to-end of assets’ vendors and suppliersResponsible for payments, invoices and working closely with the finance team and vendor’s finance requestsResponsible for the good functioning and maintenance of the conference rooms infrastructure and systemsResponsible for new employees' on-boarding setup and orientationResponsible for employees' off-boarding processIdentify, automate and document solutions to common issuesWork with on-prem and cloud systemsThis position requires availability for on-call support every other Friday.QualificationsAt least 2 years of experience with end-user support in a macOS environmentExperience in asset (physical and virtual) management and logistics operationsExcellent and proven serviceability skillsExcellent verbal and written communication and interpersonal skillsExperience with local and international shipping processExperience with suppliers and vendor managementExcellent documentation capabilitiesGood negotiation skills and training capabilitiesStrong proficiency in both spoken and written EnglishVery high motivation and willingness to continuously learnHigh level of independence and time management skillsTeam player state of mind, caring about the impact of the infrastructure on its usersJoin our excellent team if you’re:Curious and love to learn and explore new depths in the technology you use every day.Willing and able to meet a challenge hands-on, solve problems independently and make things happen.Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment.Approachable and enjoy collaborating with others.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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