Key Account Manager

Key Account ManagerFull-timeCompany DescriptionAt Syngenta Crop Protection, we're pioneering solutions that safeguard global food security while championing sustainable agriculture. As a world market leader headquartered in Switzerland, we empower farmers with innovative crop protection technologies that defend against nature's toughest challenges. We unite advanced science with digital solutions to develop intelligent crop protection that maximizes yields while minimizing environmental impact. Join our mission of revolutionizing plant protection from seed to harvest.Job DescriptionRole purposeDrive sustainable business growth across West & central Africa countries by building strong key account partnerships and aggressively taking share against competitors. Serve as the primary commercial link between Syngenta and its strategic customers, translating market opportunities into disciplined KAM execution - with a focus on cocoa, cotton, industrial farms and corn - to deliver annual targets and the 5Y plan.DimensionsFinancial:Contribution to a $40M business target for the BA over 2026–2031People:No direct reportsGeographic Scope:CIV, GHANA, CAMEROUN, NIGERIA, TCHADAccountabilities1. Key Account ManagementSelect and agree on target key accounts with the Country Head; gain a deep understanding of each account's business model, market position and competitive landscape to develop company-specific KA Plans covering commercial, licensing, legal and regulatory dimensionsBuild and maintain strong, long-term relationships with strategic distributors and key accounts, with particular focus on cotton, cocoa and industrial farmsInfluence key stakeholders and develop targeted strategies to capture tenders and large-scale distribution contracts across geographic scopeNegotiate contracts, pricing and terms to ensure mutually beneficial agreements, in alignment with Syngenta's commercial policiesIdentify areas for growth and contribute to the evolution of the West Africa Go-to-Market strategyEnsure accurate forecasting in close coordination with Customer Service and TFCM for on-time product availability and payment follow-up2. Demand Generation & Campaign Execution– Lead and translate regional campaigns into local pull activities with key accounts, adapted to the West Africa go-to-market model, to create demand and deliver annual sales targets3.Cross-functional collaboration– Coordinate with Marketing, CPD, Finance, Customer Service, Pricing and Regulatory to ensure key account needs are met, and KA execution is fully supported. Work closely with Customer Service and TFCM for on-time product availability and payment follow-up.Monitoring and reporting–Track key account metrics and report regularly on account status, market dynamics and competitive landscape. Collect and analyze market information to feed Business Intelligence tools (Salesforce, I-Plan, portfolio insights), monitor competition, and contribute to customer and influencer segmentation.4. Customer advocacy– Act as the primary advocate for key accounts within Syngenta, ensuring their needs are properly represented and issues addressed promptly across internal functions.5. Maintain full compliance with Syngenta's policies, procedures and code of conduct6. Key Performance IndicatorsSales revenue and volume versus targetGross margin/profitabilityKey account growth and retentionMarket share developmentNew business and product adoptionForecast accuracyCustomer satisfaction and engagementReceivables/payment performanceSuccessful execution of account plans and commercial initiativesQualificationsKnowledge, experience & capabilitiesCritical knowledgeMaster's degree in Agronomy or Business AdministrationDeep knowledge of West Africa agri-business market, trade dynamics and distribution landscapeTechnical & product knowledge in Crop ProtectionNegotiation strategies, tactics and third-party relationship managementData Analysis & InsightsFluency in English and FrenchCritical experienceMinimum 10 years of successful sales / KAM experience in the Ag industryProven track record in key account development and commercial deal-making in West Africa or similar marketsCritical leadership capabilitiesCollaborates across boundaries and manages across wide cultural diversityFocuses on customers and builds trusted, long-term partnershipsDrives delivery with minimal guidance; works with high autonomyCritical success factors & key challengesAbility to close deals and convert prospects into long-term key accountsBuild an effective internal network across functions and country teamsEstablish trusted relationships with targeted customers and regional partnersSales revenue and volume versus targetGross margin/profitabilityKey account growth and retentionMarket share developmentNew business and product adoptionForecast accuracyCustomer satisfaction and engagementReceivables/payment performanceSuccessful execution of account plans and commercial initiativesAdditional InformationWillingness to travel extensively across the BAWillingness to work in an open space environmentBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice