Lead Deal Desk StrategistFull-timeWorkplace Type: HybridCareer Track & Grade: IC3/8Department: GBOCompany DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionJob DescriptionAt LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.The Deal Desk team serves as strategic advisors to LinkedIn’s Field Sales team, managing the Order to Cash (O2C) process and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organisation, allowing sales to focus on selling while we create efficiencies, increase profitability, and enforce stronger controls.The Deal Desk team serves as trusted strategic advisors to LinkedIn's sales organisation, enabling them to focus on selling while we optimise complex deal structures, ensuring alignment with company policies and driving profitability. We play a critical role in facilitating scalable growth by providing pricing guidance, structuring strategic deals and enhancing efficiency across the sales process.As a Senior Deal Desk Strategist you will leverage your expertise in policies, pricing and deal structuring to support sales teams in navigating complex deals. You will help drive LinkedIn’s growth and success by partnering with sales teams and other cross-functional partners. You will have a clear and thorough understanding of the end-to-end LinkedIn ecosystem and be a strong leader and a prolific relationship builder.ResponsibilitiesEnable the Deal Desk team to deliver the best possible service to internal and external customers across multiple markets and verticalsAct as a trusted advisor to sales teams by providing expert guidance on pricing strategies, deal structuring and navigating complex client requestsBuild strong partnerships with sales and cross-functional teams (legal, credit, revenue) to deliver effective service to clients while maintaining top-quality customer experienceContinuously improve workflows by identifying inefficiencies and driving innovations in systems and processes, ensuring scalability and enhanced profitabilityEnsure KPIs are met and find ways to improve through systems innovations, process enhancements, or better use of resourcesTrain, mentor, and educate members of the Deal Desk global team, enabling them to provide excellent support to sales teams and customersManage and serve as the point of escalation for all OTC issues to clients, sales and cross-functional partners, ensuring timely resolutionBe an expert advisor to internal teams on system tools and the creation and execution of all deals, particularly ones of high-value and complexityProvide regular communication and education to the global Deal Desk team on upcoming system changes, driving adoption and effective use of new tools and processesIdentify regional nuances in processes and proactively address unique requirementsCultivate and maintain relationships with key cross-functional partners and back-office teams, serving as the primary POC for Deal Desk questions or concerns while minimising the need for escalationsEngage directly with clients to resolve OTC issues as neededAct as a role model for change, learning and development, demonstrating a growth mindset and supporting the team in adopting new strategies and improvementsDemonstrate a commitment to going above and beyond in supporting sales teams and clients, ensuring their success in navigating complex processesQualificationsBasic Qualifications5+ years of experience in Deal Desk, Sales Operations, Sales Enablement or Order to Cash as a whole cyclePreferred QualificationsBA/BS degree or equivalent in a related fieldComfortable with change and an ability to thrive in a fast paced environmentExcellent interpersonal and communication skillsAbility to learn quickly in a dynamic and collaborative environmentStrong business and commercial acumenAbility to work collaboratively in a cohesive team environmentStrong time management and attention to detailExperience leading initiatives or teamsProficient with Google and Microsoft Office productsExperience with Salesforce, Dynamics 365 and OracleAbility to process a high volume of transactions with accuracy and integritySuggested SkillsCollaborationCommunicationStrategic ThinkingAdditional InformationGlobal Data Privacy Notice and Compliance Posters for Job CandidatesPlease use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
