Lead Program Manager (Developer Education)Full-timeCompany DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamWe drive technical learning at Grab. Grab's Builders (and increasingly the agents working with them) build in a technical ecosystem that is complex and everchanging. Our purpose is to make this ecosystem easier to understand and manage.Get to Know the RoleWe're looking for a Developer Education Specialist to join our Tech Learning team in Petaling Jaya, Malaysia.You'll own the content that helps Grab's engineers find answers fast and stay productive on our internalplatforms. Working across TechDocs and the broader learning ecosystem, you'll set content standards, coordinatewith platform teams, and make sure documentation is complete, current, and actually usable.You will be reporting to Manager II, Tech LearningThe Critical Tasks You Will PerformCreate and maintain technical documentation for internal platforms — API docs, developer guides, tutorials, andknowledge base articlesSet and enforce documentation quality standards across platform and engineering teamsWork with platform engineers, PMs, and agents to keep docs current as platforms evolveIdentify and close content gaps using signals from developer feedback, support queries, and usage dataStructure technical content in ways that match how developers actually look for answersManage the documentation lifecycle — planning, creation, review, publication, and deprecationBuild lightweight templates and processes that make it easy for platform teams to self-serve documentationCoordinate documentation deliverables across workstreams, aligning releases, reviews, and publishing timelinesDrive cross-functional alignment between content, engineering, and product on documentation scope and prioritiesPartner with the Proficiency workstream to turn technical content into learning paths and onboarding tasksDefine success metrics for content quality and developer enablement; track and report on themMonitor content performance and feed insights into the content strategy and roadmapMentor junior content contributors and raise the documentation bar across the teamQualificationsWhat Essential Skills You Will Need8+ years in technical writing, developer education, technical program management, or a related fieldProven track record creating API docs, developer guides, and platform-focused contentStrong command of Markdown, HTML, and documentation tooling (e.g., Hugo, Confluence, GitLab/GitHub)Experience with Git-based content workflowsAbility to break down complex technical topics for different developer personas — backend, SRE, ML, mobileStrong organizational skills with ability to manage multiple content tracks simultaneouslyExperience coordinating deliverables and timelines across engineering and product teamsComfortable defining requirements, tracking progress, and surfacing blockers to stakeholdersCollaborative working style with engineering and product teamsPreferred: Experience in a developer platform or internal tooling contextPreferred: Background in content strategy, information architecture, or developer communityPreferred: Exposure to AI-assisted content workflows and documentation automationPreferred: Experience using analytics to improve content and measure developer engagementPreferred: Familiarity with technical program or project management (roadmaps, OKRs, cross-team coordination)Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back withTerm Life Insuranceand comprehensiveMedical Insurance.WithGrabFlex,create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones throughParentalandBirthday leave, and give back to your communities throughLove-all-Serve-all (LASA)volunteering leaveWe have a confidentialGrabber Assistance Programmeto guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
