Network Service EngineerFull-timeGrade: 10Employee Group: PermanentGlobal Region: EuropeCompany DescriptionEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionThe purpose of the role is to support the Smiths Detection Northwest Europe Service Projects Team in the delivery, installation, and ongoing support of service IT systems, networking, and system integrations that underpin business‑critical customer solutions. The role contributes to service related IT programmes, tenders, pre‑sales support, product support, and project execution, working under the guidance of senior engineers and technical leads.The role supports infrastructure comprising physical and virtual environments, software platforms, network services, and data storage solutions across both Checkpoint and Hold-baggage. Typical activities include the installation, configuration, maintenance, and support of applications in both physical and virtual environments, assisting with the integration of multiple virtual servers on a single host, and providing day‑to‑day support across servers, networks, and operating systems.The role is responsible for carrying out software upgrades and patching activities on a scheduled and as‑required basis, ensuring system stability, security, and compliance. They also participate in an out‑of‑hours on‑call rota, providing support for system incidents, maintenance activities, and customer operational requirements.A key objective is to help ensure deployed systems at customer sites operate reliably and in compliance with customer, contractual, and regulatory requirements, while maintaining a strong customer‑focused approach.Duties:Provide IT/Digital and network technical support for trials, product tenders, customers, Field Service Engineers (FSEs), and the Sales TeamSupport site visits and client meetings, helping to define technical requirements, expectations, and delivery activitiesAssist in assessing business needs and evaluating existing network infrastructure and systemsSupport change control processes for hardware and software in line with company proceduresInstall, configure, support, and diagnose both physical and virtual enterprise systems including servers and workstationsAct as a key technical contributor for products requiring system integration (e.g. EDX, CTiX, XCT, servers, workstations)Assist in installations, breakdown response, upgrades, and maintenance of company IT/Digital productsCarry out scheduled and ad‑hoc software upgrades, patching, and security updatesProvide remote and onsite diagnostic support and fault resolutionSupport optimisation of network hardware and software to enable VMware integrationAssist in deploying and maintaining VMware virtual environmentsSupport the creation and maintenance of multiple virtual servers on host systemsTroubleshoot and resolve VMware, server, OS, and networking issuesInstall operating systems, service packs, firmware, security patches, and bug fixesMaintain technical documentation and support guides for systems and processesKeep informed of developments in VMware, operating systems, and networking technologies relevant to the roleAdhere to Health and Safety requirements for all project and service activitiesAccurately record time and expenses to WBS/Work OrdersMaintain a customer‑centric approach when addressing incidents and service requestsWork in accordance with ITIL best‑practice processesParticipate in out‑of‑hours on‑call support as required by the businessQualificationsTechnical Knowledge and Skills:Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosisHNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)Experience working with VMware environments, certification desirableWorking knowledge of Windows Server and desktop operating systemsWorking knowledge of Linux/Unix operating systemsUnderstanding of TCP/IP networking concepts and LAN/WAN connectivityFamiliarity with virtualisation technologies (VMware ESX/ESXi preferred)ITIL Foundation awareness or experience.Experience supporting enterprise IT systems in customer‑facing environmentsStrong fault‑finding, log analysis, and troubleshooting skillsGood written and verbal communication skillsCompetent in Microsoft Office applicationsFault finding and log analysis skills.Able to build and maintain relationships – excellent communication skills.Excellent customer care skills.Strong organizational ability, able to manage own time and workload.Able to work under pressure with accuracy and focusCompetencies and Abilities:Strong communication, networking and IT skillsStrong electrical and mechanical engineering knowledge and experienceMin 5 years’ experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industryMust have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutionsPossess an advanced level of technical knowledge and know how in IT support and networkingExperience in compilation and delivery of SAT and UAT documentation in support of new and installed productsDelivery of technical support documentation to support customers and Field Service TeamsExtensive experience installing supporting and troubleshooting company capital enterprise digital solutionsEscalation experience and ability to tackle complex problems and incidentsExperience of working under pressure to meet deadlines while handling multiple prioritiesAbility to read and understand complex designs and suggest viable solutions to improve stability, scalability and availabilityThe ability and motivation to persistently pursue and achieve effective results which drive the business forward.The ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.The ability to engage, challenge and work effectively with others.The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.Willing and able to identify and support change and continuous improvement in own and wider business environment.Technical Knowledge and Skills:Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosisHNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)Experience working with VMware environments, certification desirableWorking knowledge of Windows Server and desktop operating systemsWorking knowledge of Linux/Unix operating systemsUnderstanding of TCP/IP networking concepts and LAN/WAN connectivityFamiliarity with virtualisation technologies (VMware ESX/ESXi preferred)ITIL Foundation awareness or experience.Experience supporting enterprise IT systems in customer‑facing environmentsStrong fault‑finding, log analysis, and troubleshooting skillsGood written and verbal communication skillsCompetent in Microsoft Office applicationsFault finding and log analysis skills.Able to build and maintain relationships – excellent communication skills.Excellent customer care skills.Strong organizational ability, able to manage own time and workload.Able to work under pressure with accuracy and focusCompetencies and Abilities:Strong communication, networking and IT skillsStrong electrical and mechanical engineering knowledge and experienceMin 5 years’ experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industryMust have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutionsPossess an advanced level of technical knowledge and know how in IT support and networkingExperience in compilation and delivery of SAT and UAT documentation in support of new and installed productsDelivery of technical support documentation to support customers and Field Service TeamsExtensive experience installing supporting and troubleshooting company capital enterprise digital solutionsEscalation experience and ability to tackle complex problems and incidentsExperience of working under pressure to meet deadlines while handling multiple prioritiesAbility to read and understand complex designs and suggest viable solutions to improve stability, scalability and availabilityThe ability and motivation to persistently pursue and achieve effective results which drive the business forward.The ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.The ability to engage, challenge and work effectively with others.The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.Willing and able to identify and support change and continuous improvement in own and wider business environment.Travel : more than 50%Additional InformationWe offer…Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.Nous sommes convaincus que ce sont la diversité des points de vue et des parcours qui contribuent au succès de l’entreprise. Tous les candidats qualifiés bénéficieront d’une considération égale en matière d’embauche, sans distinction de couleur de peau, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’origine, de situation économique, de handicap, d’âge ou toute autre caractéristique protégée par la loi. Nous sommes fiers d’être une entreprise inclusive, avec des valeurs d’égalité et d’éthique, où la diversité est célébrée, appréciée, et valorisée.À aucun moment du processus de recrutement, Smiths Detection ni aucun de ses partenaires de recrutement ne vous demandera de paiement pour participer à une étape de recrutement, y compris, mais sans s’y limiter, aux entretiens ou aux tests. Afin d’éviter toute tentative de fraude, nous vous invitons à postuler directement via notre site carrières.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
