On-site Support EngineerFull-timeDepartment: Shared Managed ServicesEmployment Hours: Full timeCompany DescriptionTelefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.We live by our values by being open, trusted and bold.Open to new ideas and ways of doing things. Trusted by our employees, customers and partners. Bold in our decisions and actions.A few of our Partners & Accreditations:One of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle Partner working closely across and with Microsoft globally.HPE Platinum Partner and pleased to have received the HPE FY23 UK&I Solution Provider of the Year award.Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK.AWS Advanced Solution provider program and Managed Service Provider program.Job DescriptionAre you an experienced IT Support Engineer who enjoys being hands-on, solving technical issues and delivering a first-class customer experience?We’re looking for anOn-Site Support Engineerto join our On-Site Tech Services team withinTelefónica Tech’s Shared Managed Services Practice, providing dedicated Audio Visual and Network support to a prestigious client.This is a great opportunity for someone who thrives in a customer-facing environment and enjoys working across a variety of technologies, from meeting room AV and Wi-Fi infrastructure to network connectivity and on-site equipment.What you’ll be doingAs an On-Site Support Engineer, you’ll act as a key point of contact for the customer, providing high-quality technical support and ensuring incidents and requests are managed effectively within agreed SLAs.Your responsibilities will include:Providing hands-on on-site technical support and troubleshootingSupportingAudio Visual equipmentacross meeting rooms and boardroomsTroubleshootingWi-Fi infrastructureand connectivity issuesSupporting desk, wall, floor and WAP ceiling network portsCarrying out equipment room patching for access switchesSupporting shared printers, room booking tablets and digital signageCompleting daily checks, management and monitoring of on-site equipmentDiagnosing and resolving technical issues, working with off-site support teams where requiredEscalating incidents appropriately and assisting with on-site diagnosticsLogging and triaging tickets with third-party vendorsAssisting with the installation and support of network equipment at customer sitesMaintaining accurate documentation and delivering service within agreed timescales.QualificationsWhat we’re looking forYou’ll have:Previous experience working as anon-site IT Engineerwithin a customer-facing environmentExperience supporting and troubleshootinglarge-scale Wi-Fi infrastructureExperience supportingAV equipment within meeting rooms and boardroomsKnowledge and experience ofITIL practices and service management processesStrong troubleshooting and problem-solving skillsA customer-focused approach with the ability to take ownership of technical issues.It would be great if you also haveExperience deliveringexecutive-level or white-glove IT supportExperience using ticketing platforms such asServiceNowA basic understanding ofnetwork patching, Wi-Fi infrastructure and switch connectivityExperience working withthird-party vendors and support partners.The important detailsOn-site:This is a fully on-site position,5 days per week, with occasional travel to other sites potentially required.Security clearance:You’ll need to meet the required security vetting criteria. Any offer will be conditional upon successfully passingBPSS and SC Clearance.Additional InformationAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves.We celebrate and respect our differences because diversity drives innovation and makes us stronger.Be yourself with us, and feel that you belong.We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint
