About Rhythm EnergyRhythm is a renewable energy and technology company headquartered in Houston, Texas. We combine energy market expertise with technology, design, and data science to create products and services that deliver affordable green energy and an exceptional customer experience.We’re a mission-driven, results-oriented team of engineers, businesspeople, designers, and operators who enjoy solving difficult problems while making a positive impact on our environment and the communities we serve.
About the RoleWe’re hiring an Operations Analyst to join Rhythm’s Operations team and help deliver the exceptional customer experience that sits at the heart of our business.This role is ideal for someone with a strong contact center or customer support background who is ready to expand into broader corporate operations. You’ll take ownership of customer escalations and complex account issues while working across billing, account management, utilities, vendors, and internal teams to drive problems through resolution.But this role goes beyond resolving individual customer issues. You’ll also use customer feedback and operational data to identify patterns, uncover root causes, and help improve the processes and systems behind the customer experience.We’re looking for someone who combines empathy and strong communication with analytical thinking and an ownership mindset—someone who can de-escalate a difficult customer situation one moment and dig into the operational cause behind it the next.What You’ll DoOwn customer inquiries, escalations, and complaints end-to-end, communicating clearly, de-escalating professionally, and driving issues through resolutionSupport billing, account management, service setup, and transfer requests while partnering with utilities and vendors to resolve transaction issuesIdentify and resolve at-risk customer situations before they escalate, helping strengthen customer retentionEducate customers on their accounts, products, and available options, including supporting Spanish-speaking customersAnalyze customer feedback and operational data to identify trends, recurring issues, and root causesTurn those insights into recommendations that improve customer experience and operational efficiencyDocument workflows, resolutions, and best practices to strengthen Rhythm’s internal knowledge base and improve team consistencyCollaborate cross-functionally to surface bugs, operational risks, and customer-impacting issuesSupport crisis response and time-sensitive operational needs while consistently meeting established service-level agreements (SLAs)What You’ll Bring2+ years of experience in a contact center, customer support, customer operations, or similar customer-facing environmentProfessional fluency in both English and SpanishAbility to work from our Houston office at least three days per week, ideally Monday through WednesdayExceptional written and verbal communication skills with demonstrated ability to handle escalations and difficult customer situations professionallyStrong analytical and problem-solving skills with the ability to investigate issues and identify root causesSharp attention to detail and a strong sense of ownershipAbility to learn new systems, processes, and operational workflows quicklyComfortable working across teams and external partners to drive issues to resolutionAbility to prioritize effectively and operate independently in a fast-paced, evolving environmentProficiency with Excel and data visualization toolsNice to HaveExperience in retail energy, electricity, utilities, or another highly regulated industryExperience with customer support or ticketing platformsExposure to Electronic Data Interchange (EDI) systems or transaction managementExperience documenting business processes or testing operational workflowsExperience writing queries to pull and analyze data, and comfort using AI toolsWhat Success Looks LikeWithin your first 12 months, success in this role will look like:Customer escalations and complex account issues are handled with empathy, accuracy, and a strong sense of ownershipIssues are driven through resolution rather than simply escalated or handed off to other teamsAt-risk customer situations are identified and addressed proactively, helping improve retention and customer experienceCustomer feedback and operational data are translated into clear trends, root causes, and actionable process improvementsInternal teams have better documentation and visibility into recurring customer and operational issuesYou become a trusted partner across Operations and other teams who can independently navigate complex customer situations while identifying opportunities to improve how Rhythm operatesWhy You’ll Love Working HereMeaningful impact.Your work directly shapes how customers experience Rhythm every day.Career growth.Expand your customer support experience into broader business operations, analytics, and process improvement.Ownership.Take responsibility for complex customer and operational issues and see them through from investigation to resolution.Cross-functional exposure.Work with teams across Rhythm as well as utilities and external partners.Our culture.We’re friendly, transparent, and love to innovate together.Make a difference.Join a sustainably driven company rethinking what’s possible in energy.Competitive benefits.We offer premium medical coverage, flexible time off, and opportunities for continued professional development.
