Operations Coordinator (Launch Ops)

Operations Coordinator (Launch Ops)Full-timeCompany DescriptionSEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes.Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific. Learn more about SEEK Pass at:https://seekpass.coThe RoleBehind every great product launch is a team making sure everything works beyond the screen. That is whereyoucome in.We are looking for anOperations Coordinatorto join our Launch Ops team and help bring new SEEK Pass products, features and improvements to life.As the Operations Coordinator, you will support the successful delivery of changes across SEEK Pass products, features, tools, projects and workflows. Working closely with the Launch Ops team and reporting to the Operations Manager, you will contribute to activities across the full change lifecycle, including scoping, operational validation, readiness, Early Access, hypercare, documentation, training and business-as-usual handover. You will help ensure launches are operationally ready by reviewing workflows, gathering feedback, maintaining accurate launch information, preparing practical resources and identifying risks as well as opportunities for improvement.You will get to see how products come together, understand what happens behind the scenes and play an important role in making every launch better than the last.Reporting to the Operations Manager, you will have the support to learn, the space to ask questions and the opportunity to take ownership of meaningful work.What makes this role exciting?Be part of what’s next:Get early exposure to new products, features and improvements before they reach our usersMake a real impact:Help identify challenges early, improve user experience and set operational teams up for successConnect people and ideas:Collaborate with teams across the business and help turn complex changes into practical solutionsGrow skills that travel:Build hands-on experience across product development, operational readiness, testing and launch deliveryImprove how work gets done:Bring a fresh perspective, simplify processes and contribute to smarter, more scalable ways of workingJob DescriptionYou will contribute to the successful delivery of new products, features and operational changes by:Supporting launch readinessthrough planning, coordination, stakeholder follow-up, and tracking key actions, decisions, dependencies and risksTesting and validatingnew products, features and workflows to understand the end-to-end customer and operational experience, identify edge cases and recommend improvementsSupporting Early Access and hypercareactivities by monitoring performance, gathering feedback and escalating issues that may impact our users or operational teamsCollaborating across teamsincluding Product, Engineering and Operations to ensure operational requirements, risks and dependencies are understood and addressedCreating operational documentation and training materials, including process guides, FAQs, communications and support resources that help teams prepare for changeUsing feedback, operational insights and datato identify opportunities to improve customer experiences, operational processes and future launchesSupporting business-as-usual handover activities, ensuring teams have the knowledge, ownership and processes required for ongoing successDriving continuous improvementby identifying opportunities to simplify processes, improve operational tooling and increase scalabilityQualificationsExperience in operations, customer support, project coordination, service delivery or a similar roleStrong organisational skills, attention to detail and the ability to manage multiple prioritiesExcellent communication and stakeholder management skills, with the ability to simplify complex informationA practical, solutions-focused approach to problem-solving and continuous improvementCuriosity, adaptability and enthusiasm for learning new products, technologies and ways of workingStrong customer focus and an appreciation of how operational decisions influence the customer experienceThe ability to work independently, exercise sound judgement and know when to seek support or escalate issuesA collaborative mindset and a proactive approach to getting things doneIt would be advantageous if you also haveExperience in a technology business, start-up or scale-up environmentExposure to agile software development, product launches or cross-functional project deliveryExperience with operational tooling, ticketing systems, documentation platforms or process improvement initiativesFamiliarity with data reporting or visualisation tools such as Power BI, Tableau, Databricks or similarExperience improving workflows, knowledge management, self-service tools or operational processesAn interest in AI, automation and emerging technologies that can improve operational efficiency and customer experienceA relevant tertiary qualification or equivalent practical experienceAdditional InformationAt SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose-driven business that works with heart.We know teams with diverse ideas, experiences and perspectives are more creative and critical to effective delivery and innovation. We welcome applications from people of different backgrounds and life experiences.If you have the skills, curiosity and an adaptable approach but do not meet every responsibility or qualification listed, we still encourage you to apply.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice