Operations Specialist (Chinese Speaking with HSK/TOCFL certificate) (GBS Specialist)Full-timeCompany DescriptionSGS is a global leader in testing, inspection, and certification, helping companies ensure quality and compliance. The GBS team in the Philippines provides operational support to international affiliates.Job DescriptionJob TitleCBE GBS Specialist (Chinese)Reporting LineGBS BA ManagerPrimary ResponsibilitiesReview of documents in accordance with provided Work InstructionsProcess report packs in SGS BA systemsGenerate and issue certificatesCheck submitted documents and issue invoice to clientsPerform administration tasks in an efficient and accurate mannerSpecific ResponsibilitiesCreate review plans and perform administrative review of report packs (including raising queries, entering closed and new CAR information as appropriate).Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors.Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner.Generate Certificates once Certification Decision is made.Update the system with appropriate information related to concession, suspension, cancellation, and withdrawal of certifications after approval.Review submitted documents and information and issue invoice to clients.Validate invoice entries with BOSS application reports.Provides suggestions on process improvements.Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.Ensure compliance with the Company’s guidelines and procedures and with the Code of Integrity.Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafesituations, refuses unsafe work, and complies fully with all applicable laws and regulations related toHSEEPerform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplaceDisposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirementsReports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirementsEfficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superiorMaintains a safe and tidy worksite according to the organization’s 5S program and guidelinesMaintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE CoordinatorsActively participates in incident investigations and risk assessments as deemed necessary by SGS managementFulfills the requirements needed in the success of the QHSEE Management SystemRecognizes the potential consequences of not following the establishedQualificationsProfileGraduate of Bachelor’s DegreeMinimum of 2 years experience in back office activities with the ability of collecting, organizing, analyzing and processing data in a variety of IT applicationsAdept at queries, report writing and presenting findingsDesirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet, Applaudd)Additional InformationRequired SkillsOutstanding sense of organization, detail-oriented and meticulousStrong analytical skills with ability in managing and processing dataAbility to produce clear and organized reports and e-mail/correspondenceMust possess good oral and written communication skills in English and Chinese (at least passed HSK or TOCFL Level 4)Customer focus, delivery and results orientedAdaptable to change and works well under pressureTeam player and able to work with minimum supervisionBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
