Operations Supervisor

Operations SupervisorFull-timeLegalEntity: Arvato UK LimitedCompensation: up to GBP35090.16- yearlyCompany DescriptionArvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.Job DescriptionSalary: £35,090.16Location: Hams HallHours: 40 hours per weekReporting to theOperations Manager, you will play a key role in driving the day-to-day success of our operation. As an Operations Team Leader, you will lead and motivate your team, coordinate workflows, and ensure we consistently deliver against our service levels, quality standards, and business objectives.This is a hands-on leadership role where you’ll be at the heart of the operation solving problems, improving processes, supporting your people, and making sure everything runs smoothly and efficiently.What you’ll be responsible forLead and inspire your teamto achieve and exceed agreed SLAs and performance targets.Plan and distribute work orders, ensuring workloads are balanced and resources are used effectively.Coordinate daily operations, steering processes and ensuring business activities are delivered efficiently and on time.Act as thefirst point of contact for process and technical issues, ensuring faults are investigated, resolved, and escalated to the appropriate departments when required.Identify operational issues and opportunities for improvement, implementing corrective actions and monitoring their effectiveness.Take ownership ofSLA compliance, ensuring agreed service levels are consistently maintained.UseSAPto manage and monitor operational activities.Supportresource planning, including staffing and infrastructure requirements, to ensure the team is equipped for success.Create, analyse, and evaluate operational reports, using data and insights to drive informed decisions.Maintain and continuously improvequality and service standards.Take responsibility forpeople management, including coaching, performance management, development, and day-to-day team support.QualificationsExperience of working with computerised systemsExperience and understanding of working in a temperature-controlled environment an advantageAble to demonstrate reliability, good time management and organisation skillsGood written and verbal communication.Good numerical skills and record keeping skills.Able to demonstrate excellent attention to detail.Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.Strong customer focus.Additional Information25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 daysPension contributionA life assurance policy that pays out 4 x SalaryEmployee Assistance Programme that provides you with confidential support, information, and advice to help youEmployee Discount Scheme through Benefit HubFree car parkingBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy NoticeImprint