About
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €2.5 billion in monthly transactions for more than 150 companies - like Pennylane, Indy, Agicap, Libeo, and Lucca.
Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).
Our mission
Banking belongs in business software
Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.
But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.
It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.
To learn more about us: About Swan ; Career.
Job description
We are creating three Operations Specialist roles at Swan, in each operational team: KYC, Transaction Monitoring (TM), and Customer Experience . We are looking for analytical, structured, and pragmatic individuals to take on these roles.
You will report directly to the Head of your respective operational team , with a strong dotted-line reporting relationship to the Operational Excellence team .
✨Your mission
You will support and improve the operational perimeter of the team you join. Working closely with operational teams, Product, Risk, and Compliance, you will own process-related topics from design through implementation and ongoing improvement. You will turn operational feedback and data into practical solutions and help embed a continuous improvement culture across Operations.
✨ Main tasks
- Process design and documentation:Design and formalise processes , coordinate the creation and maintenance of SOPs with Operations managers. Resolve process gaps and inconsistencies, ensure alignment with Product, Risk, Compliance, and regulatory requirements, and support scalable ways of working.
- Change management:Assess the operational impact of new products, policies, tools, and processes. Coordinate implementation, prepare communication and enablement materials, and monitor adoption over time.
- Continuous improvement:Gather operational feedback, incidents, and quality issues; conduct structured root cause analyses; prioritise corrective and preventive actions; and track owners, deadlines, and outcomes.
- Cross-functional collaboration:Represent Operations in Product, Risk, and Compliance forums. Communicate operational requirements, constraints, risks, and dependencies, contribute to prioritisation, and translate decisions into operational routines.
- Data analysis and impact assessment:Analyse volumes, processing times, backlog, quality, SLA performance, customer experience, and iteration rates. Establish baselines and success metrics, evaluate results after implementation, and present clear recommendations.
Preferred experience
✨You’re a great match if:
- You have3 to 6 years of experiencein KYC, Transaction Monitoring, Customer Experience, or a related operational role.
- You haveidentified or driven improvement initiativeswithin your team or department and are comfortable challenging existing processes to identify root causes and better ways of working.
- You combineanalytical and problem-solving skillswith a practical understanding of process improvement and change management.
- You cancoordinate cross-functional teams and drive initiatives forward, even without direct authority over the people involved. You know how to structure a topic, define clear action plans with timelines and responsibilities, involve the right stakeholders, and drive projects through to completion.
- You areproactive and comfortable taking the lead. You communicate assertively, engage stakeholders, and take ownership from problem identification to implementation.
- You canuse operational KPIs to identify issues and root causes. Excel or Google Sheets skills are expected; SQL, Metabase, or similar tools are a plus.
- You can structure complex topics, write clear documentation, and communicate effectively with different stakeholders.
Recruitment process
- TA Screening (30 min):Initial discussion to explore your experience, motivation and overall fit for the role.
- Hiring Manager Interview (1 hour):In-depth discussion with your potential future manager, the Head of the relevant operational team, to explore your expertise and operational capabilities.
- Case Study:Practical exercise based on a realistic operational scenario, conducted with the Head of Operational Excellence and your potential future manager, to assess your analytical, problem-solving and execution skills.
- Peer Interview:An opportunity to meet with a supervisor or manager from the Operations team to exchange perspectives on the role, day-to-day challenges and team dynamics.
- N+2 Interview (30 min):Final conversation with Hélène, our COO.
