Overnight Manager

Overnight ManagerFull-timeJob Type: ManagementCompany DescriptionIn the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever,The Knox, Auberge Collectionwill debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.For more information:https://auberge.com/the-knox/Follow The Knox onInstagram@theknoxaubergeJob DescriptionTheOvernight Managerleads overnight Hotel operations, oversees the night audit process, and prepares the hotel for the next business day serving the needs of the business, our guests, and our colleagues by providing overnight leadership support for the Front Office, in coordination with Security, and other departments. This role is a blend of front office and security operations as well as financial oversight, ensuring the accuracy of the night audit process while maintaining exceptional guest service standards. The Overnight Manager plays a key role in preparing the hotel for the next business day and ensuring a seamless overnight experience.Oversee overnight operations, ensuring service quality, standards, and guest expectations are consistently metExecute and manage the night audit process, ensuring all financial transactions are balanced, accurate, and properly documentedSupport all areas of the hotel during the overnight shiftPerform all Front Desk duties as needed, ensuring smooth operations and setting the AM shift up for successReview arrivals in advance daily to become familiar with Notable Guests, special requirements, and potential challengesMaintain a strong understanding of Bell Staff, Call Center, and Concierge/Guest Services operationsAnalyze information and evaluate results to determine the best solutions and resolve issues efficientlyHandle late arrivals, early departures, and overnight guest requests with professionalism and accuracyEnsure all guest folios, billing, and payment methods are accurate and compliantGenerate and distribute nightly reports, highlighting key operational and financial insightsIdentify, investigate, and resolve discrepancies in financial records or guest accountsMaintain a visible presence in the lobby and guest areas to support guest needs overnightCommunicate effectively with all departments, informing and updating key team members on relevant information in a timely mannerEnsure a smooth transition between shifts with thorough handover notes and updatesUtilize and ensure information is accurately recorded in the PRC to support seamless communication and follow-up with daytime teamsComplete detailed and accurate guest incident reports, ensuring all relevant information is documented in a timely manner and escalated appropriatelyQualificationsMinimum of 2 years of experience in a front office leadership rolePrevious Front Office, Night Audit, or Accounting experience preferredDemonstrated ability to manage both guest service and financial responsibilitiesStrong analytical skills with attention to detail and accuracyEffective communication skills, with the ability to provide clear and professional directionProficiency with Property Management Systems and basic accounting practicesStrong problem-solving skills and ability to work independentlyAbility to work a flexible schedule, including weekends and holidays, during overnight hoursAdditional InformationAbout Auberge CollectionAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.For more information:auberge.comConnect with Auberge Collection onInstagram,TikTok,Facebook, andLinkedIn@Auberge and #AlwaysAubergeAboutFriedkinFriedkinis a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.TheFriedkinportfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.For more information, please visitwww.friedkin.comThe Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and trainingBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice