Principal Software EngineerFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: Required in OfficeCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionWhat you’ll do:Technical Architecture & StrategyDefine and own thelong-term technical architecture, making criticalbuild vs. buy decisionsto ensure systems remainresilientas the platform scales10xPlatform & InfrastructureDesign and buildcore infrastructure servicesandmicroservicesthat serve machine learning, frontend, and platform teamsBusiness AlignmentAlign technical architecture with business goals, ensuringengineering velocity,system reliability, andinfrastructure costsdirectly support customer acquisition, retention, and time-to-marketHands-on EngineeringWritehigh-performance, clean, and maintainableproduction-grade codeacross the stack (K8s, Python, Golang, Postgres etc.)Cross-functional ExecutionDrive and deliverbusiness-critical engineering outcomesin close collaboration with cross-functional engineering teamsEngineering CultureMentor senior engineers, championengineering excellence, and foster a culture ofrapid, impact-driven innovationOwnership & InitiativeIdentify critical system and business gaps proactively, propose solutions, align stakeholders, and drive execution with ahigh degree of ownershipQualificationsExperience in leveraging or critically thinking about how to integrateAI into workprocesses, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.Experience15+ yearsof software engineering experience with a demonstrated progression intoPrincipal or Sr. Staff Engineercapacity at ahigh-growth tech companyortop-tier AI labTechnical ProficiencyStronghands-on coding abilitywith deepdesign thinking, capable of driving bothcode-level executionandsystem-level architecture decisions. Proficiency in any programming language with ability to adapt —K8s, Python, Golang, Postgresanddata lakespreferredDistributed SystemsProven experience indistributed systems—performance, scalability, latency, optimization, and monitoringCommercial MindsetDemonstrated ability to connect engineering decisions tobusiness outcomessuch aslatency improvements, drivingmargin efficiency, and enablingrapid product feature launchesHigh AgencySelf-driven withstrong ownership, ability to identify system and business gaps, propose solutions, align stakeholders, and execute atstartup paceProduct & AI MindsetExperience integrating or evaluatingAI toolsand workflows in engineering processes and decision-makingAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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