Project ManagerFull-timeLegalEntity: Relias LLCCompany DescriptionAre you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!Job DescriptionThe Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects. The customer base will manage enterprise-level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time-to-time assist with internal projects.WHAT YOU’LL DO:Manage the customer migrations and/or implementation of the Relias Platform for multiple solutionsCommanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teamsDeveloping detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plansUtilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externallyIdentifying and managing risks and issues, and working with internal teams for mitigationLead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budgetDeveloping and fostering positive relationships and building rapport with customersUtilizing current and best practice implementation documentation and toolkitsConfigure contracted products and solutions to customer specificationsProviding technical support to customers throughout the duration of the migration/implementation as requiredConducting platform training sessions in various settings for internal and external customers as requiredAssist department manager with project assignments and mentoring other team membersEnsure process documentation is developed and maintainedEnsure department SharePoint site is kept up to dateAct as liaison to other departments as assignedAssist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)RFP response supportOther duties as assignedQualificationsYOU’VE GOT WHAT IT TAKES IF YOU HAVE:Bachelor’s Degree5 years in project management managing enterprise level customer projects5 years implementation SaaS based products and solutionsExperience with project management tools, methodologies, and softwareAbility to effectively manage and nurture client relationships to achieve mutual successAbility to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationshipAbility to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environmentAbility to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.Ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issuesIT WOULD BE NICE IF YOU:PMP certification preferred (or working towards)Experience in a healthcare setting or onboarding healthcare customersTechnical Knowledge of common application integrations (Text File, SSO, API/Web Services)Additional InformationRelias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.All your information will be kept confidential according to EEO guidelines.Disclosure requirements pertaining to the collection of your personal data:Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find thesehere.You can contact the company’s Data Protection Officer at the above-mentioned postal address.Further information on data protection and your rights can be foundhere.Recruiting-Platform powered by SmartRecruiters.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy NoticeImprint
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