About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the RoleWe are seeking an experienced QA Analyst to join our Quality Assurance team. This is astrategic, client-facing role focused on identifying systemic issues before they impact ourcustomers. You will conduct hypothesis-driven target audits, partner with account managementteams, and drive root cause analysis that protects our commercial relationships and drivesmeaningful operational improvements.This role is perfect for someone who loves investigative work, has deep claims expertise, andwants to make a tangible impact on business outcomes.What You'll DoProactive Issue Identification:Find problems before clients do by conducting strategic target audits across accounts, lines of business, and exposuresHypothesis-Driven Investigations:Develop and test hypotheses about potential quality issues, then execute detailed audits to validate findingsStrategic Analysis:Conduct deep-dive, exposure-specific, LOB-specific, and client-specific reviews that require seasoned claims judgmentAccount Partnership:Participate in account management calls, discuss client expectations, and serve as a trusted quality advisorRoot Cause Analysis:Lead root cause investigations with leadership teams, present findings with clear recommendations and action plansAccountability & Escalation:Follow through to ensure action plans are executed; escalate when teams don't follow through on required actionsCollaboration:Work closely with the QA team on escalated issues and with leadership to drive systemic improvementsWhat Makes This Role UniqueUnlike traditional QA roles focused on individual file audits, this is focused on strategic andinvestigative claims handling. You'll have the autonomy to identify what to investigate, designyour approach, and drive change at the account and organizational level. Your work directlyprotects revenue and strengthens client relationships.Required QualificationsClaims Experience:3-5+ years of claims adjusting experience across multiple lines of businessTechnical Expertise:Strong understanding of exposures, coverage, and regulatory requirementsQA/Audit Background:Previous quality assurance, audit, or quality review experienceAnalytical Skills:Demonstrated ability to identify patterns, trends, and root causes in complex dataCommunication:Excellent written and verbal communication skills, comfortable presenting findings to leadershipStrategic Thinking:Ability to see both details and big picture; hypothesis development and problem-solving skillsPreferred QualificationsExperience working across multiple client accounts or business unitsTrack record of identifying and resolving systemic operational issuesClient-facing or account management experienceExperience with data analysis tools and dashboardsFamiliarity with AI/LLM tools in claims or quality processesKey CompetenciesInvestigative Mindset:Natural curiosity about why issues occur, not just what occurredStrategic Thinking:Ability to develop hypotheses and design audits to test themIndependence:Self-directed and comfortable working with ambiguityInfluence:Can challenge leaders constructively with data-backed recommendationsDetail-Oriented:Thorough in analysis while maintaining big-picture perspectiveRelationship Management:Builds trust with stakeholders at all levelsProactive:Takes initiative to surface issues before they escalateWhat Success Looks LikeIdentifying systemic issues before clients raise concernsBuilding trusted relationships with account managers and directorsDriving measurable improvements in quality outcomes through root cause workContributing strategic insights that inform operational decisionsAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
About Reserv
