Quality Assurance Specialist - Medical Claims

DATAMARK, Inc. is seeking a detail-oriented Quality Assurance Specialist to join our team. In this role, you will help ensure the accuracy, consistency, and compliance of medical claims processing operations by evaluating performance, identifying trends, and supporting continuous improvement efforts. You will work closely with operations leadership, training, and compliance teams to maintain quality standards and drive operational excellence.

Responsibilities

• Develop and maintain a thorough understanding of quality expectations, performance standards, policies, procedures, and compliance requirements related to medical claims processing.
• Monitor and evaluate processor performance through quality audits and transaction reviews, providing objective feedback and identifying opportunities for improvement.
• Partner with supervisors and operational leaders to support performance improvement initiatives and corrective action plans.
• Analyze quality data and prepare regular reports that highlight trends, areas of risk, and opportunities for process enhancement.
• Publish and communicate quality performance metrics to management and project stakeholders on a regular basis.
• Maintain accurate records of quality reviews, audit findings, corrective actions, and identified issues.
• Support internal and external audit readiness activities, including documentation reviews and compliance assessments.
• Collaborate with Training, Compliance, and Operations teams to investigate quality concerns and implement effective solutions.
• Participate in calibration sessions and quality review meetings to ensure scoring consistency and alignment across teams.