Relationship Manager - iGaming

Relationship Manager – iGaming

Location: Sofia, Bulgaria

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

Nuvei is looking for a Relationship Manager who will support the Relationship Management team by managing tier 3 and tier 4 customers. You will help maintain strong client relationships within the Gaming vertical and ensure consistent client satisfaction.

Key Responsibilities

Build and maintain strong relationships with a portfolio of Gaming merchants, acting as a trusted day-to-day contact.
Support the management of existing client accounts, ensuring high levels of customer satisfaction and retention.
Develop a strong understanding of merchants' businesses, objectives, and payment needs.
Monitor account performance and assist in identifying trends, risks, and opportunities for growth.
Collaborate with internal teams including Operations, Product, Risk, Compliance, and Technical Support to address client needs and ensure timely resolution of issues.
Assist in identifying opportunities to expand existing merchant relationships and increase account value.
Maintain a strong understanding of Nuvei's products, services, and the broader payments and iGaming landscape.
Participate in client meetings, industry events, and internal initiatives as required.
Gradually take ownership of a portfolio of merchants, assuming increased responsibility as knowledge and experience develop.