Resident Relations Specialist- CitigateFull-timeDepartment: LeasingEmployee Type: RegularCompany DescriptionWho We AreAIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.Job DescriptionWe are hiring anResident Relations Specialistfor our property in theJacksonville, FLarea!Our Associate Managers are true business leaders who direct operations, sales, finances, and team development. They are industry front runners and influencers who deliver extraordinary customer experiences and always strive to exceed business goals.What We OfferAIR offers attractive compensation packages that reward performance including:Expected base pay rate of $18.50 to $23.00 per hour + Monthly Renewal Commissions.You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.Commissionsfor new leases and renewals.25% Rent Discountat any AIR community.Option to live onsite with zero commute or at a nearby AIR community.What You Will DoFollow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.Maintain a track record of consistently meeting or surpassing monthly leasing goals.Deliver exceptional customer service to our residents, creating moments that matter at every opportunity.Provide leasing support to all communities within the AIR portfolio as needed.Contribute to community marketing efforts.Adhere to Fair Housing Laws and RegulationsQualificationsWho You AreGoal-Driven and Sales-MotivatedAdaptable to Fast Pace and Shifting PrioritiesCustomer Experience FocusedCollaborative Team PlayerWhat You Have1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).Demonstrated success in goal setting/achievement and following a sales process.Excellent customer service skills to address current and future resident needs.Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).Reliable transportation.Proficient in reading, writing, and speaking English.Additional InformationBenefitsPaid time off includingvacation, sick time, and 14 holidays.Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discount available401(k) planwith employer contribution.Paid parental leaveof up to 16 weeks.Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.15 hours ofpaid time annually for community service.Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, andcareer growth.Application Deadline:Theinitial deadlinefor applications is11/06/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
About AIR Communities
