Reverse Logistics Specialist

Reverse Logistics SpecialistFull-timeLegalEntity: Arvato USA LLCCompany DescriptionArvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.Job DescriptionThe Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.Inventory Management & Control:Create deliveries daily and monitor order processing.Monitor stock availability to ensure timely order clearance.Support account and purchasing team to troubleshoot order issues.Manage inventory updates, promotional planning, customer return cases, and inbound planning.Coordinate return shipments (e.g., create return labels).Client Issue Resolution:Communicate with customers on order status and expected delivery dates.Prepare and maintain status reports for client, management, and internal communications.Oversee customer accounts to ensure SLAs are met.Assist the Account Manager in providing data, advice, and resolving problems.Process Optimization & Documentation:Continuous involvement and support with departmental process improvementsBusiness Reviews & Client Consultation:Participate in business reviews with the customer.Operational Leadership & OversightWork closely with operations to ensure program requirements are met.QualificationsAt least two years of Customer Service ExperienceAt least 2 years using Microsoft Office; intermediate to advanced level experience in Excel requiredHigh School Diploma or equivalent, but college degree, preferredMust display initiative and flexibility to work in a fast-paced, changing environmentMicrosoft Office experience in PowerPoint and Power BI3PL, Supply Chain, Logistics or similar experience, preferredEcommerce experience, preferredSAP knowledge, a plusProject management experienceStrong organizational skillsSolid analytical abilityStrong verbal and written communication skillsEffective management of time and multi-taskingAbility to work independently and with othersAdditional InformationMedical, Dental, Vision, Life Insurance, and Disability Pay.401(k) with company matching up to 6%.Paid Time Off, including paid holidays.Flexible Spending Accounts.Voluntary benefits such as legal and financial assistance, pet insurance, and more.Employee Assistance Program.Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.Commuter benefits.Employee engagement activities.Disclosure requirements pertaining to the collection of your personal data:Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find thesehere.You can contact the company’s Data Protection Officer at the above-mentioned postal address.Further information on data protection and your rights can be foundhere.We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.Recruiting-Platform powered by SmartRecruiters.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy NoticeImprint