SALES AFFILIATE TRADE ANALYST

SALES AFFILIATE TRADE ANALYSTFull-timeCompany DescriptionSGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.Job DescriptionPrimary ResponsibilitiesManage remote client engagement and application processing for PCA/PVoC servicesEnsure completeness and compliance of documentation for CoC issuanceAct as central coordination point between client, on site sales affiliate, TCT (CC), inspection, and laboratoryDrive timely CoC / NCR issuance through document review, follow-up, and system controlSpecific ResponsibilitiesCreate and manage generic/shared email accounts for client communicationsReceive and manage client inquiries, SR applications, and documentationProvide clients with product requirements, instructions, and applicable documentation (IAF, datasheets)Verify completeness and accuracy of documents prior to endorsement to TCT ManilaCoordinate with TCT for technical review, corrective actions, and CoC decisionCommunicate required corrective actions and additional documentation to clientsPerform follow-ups to ensure timely resolution of pending cases and blocking actionsCoordinate inspection scheduling with Remote Inspection and client (where applicable)Perform quality control checks on inspection and testing documentationConduct SGS laboratory sourcing and validate laboratory qualifications (ISO 17025 scope, capability, accreditation)Provide laboratories with required testing parameters and documentationReview test reports, inspection reports, and supporting documentation prior to CoC issuancePrepare and issue Draft CoC / NCR and manage client feedback where applicableEnsure timely issuance of final CoC / NCR following approvalsMaintain accurate records in SGS systems (e.g. eTrade) and ensure traceabilityCoordinate with stakeholders (TCT, inspection teams, laboratories, onsite affiliates)Monitor turnaround times and ensure compliance with service level targetsSupport resolution of discrepancies, including engagement with Liaison Offices where requiredEnsure adherence to programme requirements, country instructions, and SGS proceduresQualificationsProfileProfessionalqualificationsUniversity degree or equivalent professional qualification (\*)Minimum 2 years’ experience in international trade, certification, or import/export operationsProven experience on customer care / client attentionRequired SkillsExperience / Technical knowledgeStrong leadership skillsStrong document review and compliance assessment capabilityKnowledge of conformity assessment routes (Inspection, Testing, Documentary review)Strong coordination and stakeholder management skillsHigh attention to detail and audit-traceability mindsetBehavioural SkillsResults-oriented and proactive follow-upStrong written communication skills (customer care)Ability to manage high-volume workflows remotelyCustomer-focused and solution-drivenBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice