Salesforce CRM Team LeadFull-timeEmployee Status: RegularRole Type: HybridDepartment: Sales & Business DevelopmentSchedule: Full TimeCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job DescriptionWe’re looking for an experiencedSalesforce CRM Team Leadto join our Global CRM team. This role combines Salesforce platform expertise, operational leadership, and stakeholder partnership to support and enhance Salesforce solutions across multiple business units and regions.You’ll lead and mentor CRM team members, act as an escalation point for complex issues, and help improve the scalability, reliability, and operational maturity of the platform. You’ll also support the adoption of emerging Salesforce capabilities, includingFlow, Agentforce, Einstein, Prompt Builder, and AI-enabled automation.Key ResponsibilitiesConfigure and optimize Salesforce using declarative tools, includingFlows, objects, fields, validation rules, approvals, layouts, and record types.Lead root cause analysis and recommend scalable solutions for complex business requirements.Support the implementation and ongoing use ofSalesforce AI and automation capabilities, including Agentforce and Prompt Builder.Manage CRM case queues, workload prioritization, backlog, sprint planning, and delivery usingAgile/Scrumpractices.Act as an escalation point for complex or high-priority Salesforce issues.Partner with business stakeholders, analysts, and developers to translate business needs into effective Salesforce solutions.Support requirements gathering, solution design, UAT, releases, and post-deployment validation.Mentor CRM Analysts and promote consistent standards, governance, documentation, and best practices.QualificationsSalesforce Certified Platform AdministratorSalesforce Certified Platform App Builder5+ yearsof Salesforce administration/support experience in complex environments.2+ yearsleading Salesforce teams or delivery initiatives, including mentoring or coaching.Strong experience withSalesforce Flow and process automation.Experience withAgile/Scrum, backlog management, and sprint planning.Fluent inEnglish and Spanish.Strong stakeholder management, communication, analytical, and problem-solving skills.Ability to guide technical and architectural discussions without being the primary hands-on developer.Comfortable using AI-assisted tools for prompting, testing, troubleshooting, and documentation.Additional InformationOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.This is a fully remote job opportunity.Recruitment Fraud Awareness- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an@experian.comemail address.Experian will never ask candidates to make any paymentas part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visitexperian.com/careers.#LI-RemoteBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
About Experian
