Senior Application Support ConsultantFull-timeCompensation: PLN119483- PLN145758- yearlyCompany DescriptionMeetUnit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters.— A powerful statement that enables different priorities for different people.We’re shapinghow work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.Job DescriptionWe are looking for aSenior Application Support Consultantto join our team inWrocław, supporting customers across the EMEA and UK regions on theUnit4 ERP platform.This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.Alongside managing complex support cases and escalations, you will help develop team capability throughknowledge sharing, training, and coaching, while also gaining exposure to bothUnit4 ERP and ERPxthrough structured learning opportunities.Key ResponsibilitiesManage and resolvedaily incoming customer support casesacross EMEA and UK regionsAct as asubject matter expertfor complex issues and escalationsProvideguidance and mentoringto team members as requiredDelivertraining sessionsand support knowledge development within the teamTake ownership ofescalation management, ensuring timely and effective resolutionOperate within aflat team structure, covering both first-line and advanced support responsibilitiesBalanceoperational support deliverywithstrategic contributionssuch as mentoring and process improvementContribute tospecial projects and process improvementsWork across bothUnit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programmeQualificationsMust-HaveProven experience with ERP systems (mandatory)ideally in financial moduleBasic SQL skills(querying, troubleshooting)StrongEnglish communication skills(written and verbal)Ability to manageboth standard support cases and complex escalationsWillingness to travel to Wrocław office2–3 times per yearNice-to-HaveAdvanced SQL knowledgeExperience in mentoring or coaching colleaguesTraining delivery experiencePrevious experience handling escalations in a support environmentAdditional InformationWho we areWe are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.We are reimagining how work makes people feel.What we offeraculturebuilt on trust and accountability - giving you the freedom and autonomy to be successful and make an impactbalance- with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other greatbenefitsgrowthopportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best worktalentedcolleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industrya commitment tosustainability- with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programmeasafe and inclusiveworking environment – supported by our Employee Resource Groups, which are open to all.Our commitment to equityUnit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:Our focus to DEI remains central to who we areInclusive hiring at Unit4: Building equal opportunities for allThis role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. 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