Senior Commercial and Consumer Business AnalystFull-timeCompany DescriptionCOSoffers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.Job DescriptionTheSenior Commercial and Consumer Business Analystis a key strategic role responsible for enabling customer-led and commercially driven decision-making across the business. Working across Retail, Digital, CRM and Commercial Operations, the role translates commercial and customer insights into actionable recommendations that drive growth, profitability and customer engagement. Partnering closely with the AIAD team and business stakeholders, the role leverages existing analytical products, reporting frameworks and predictive models to identify opportunities, evaluate strategic initiatives and support data-informed decision-making across all channels.What you will do:Commercial performance analysisAnalyse commercial and customer performance across channels to identify opportunities, risks and key growth drivers.Insight generation and recommendationsUtilise analytical outputs, dashboards and customer insights to provide actionable recommendations that support trading performance, customer experience and strategic decision-making.Forecasting and business reportingDefine business requirements for reporting, forecasting and KPI frameworks, ensuring stakeholders have access to relevant and actionable performance insights.Business case and opportunity evaluationDevelop business cases, scenario analyses and performance assessments using commercial, customer and predictive insights to evaluate opportunities and investments.Who you’ll work with:Cross-functional business partneringCollaborate with Retail, Digital, CRM, Finance, Commercial and AIAD teams to influence decision-making and embed a data-informed culture across the businessQualificationsCommercial and analytical acumenStrong understanding of retail, digital and customer performance metrics, with the ability to convert insights into commercial actions.Insight storytelling and communicationAbility to translate complex analysis into clear, compelling recommendations for both operational and senior stakeholders.Stakeholder management and influenceStrong relationship-building and influencing skills, with experience working across multiple business functions and seniority levels.Strategic and financial thinkingExperience in forecasting, scenario planning and business case development to support commercial decision-making.Data and reporting expertiseProficient in reporting and visualisation tools such as Excel, Power BI and SQL, with the ability to define requirements and leverage analytical products to drive business outcomes.Behaviours based on our valuesDelivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions & anticipate and address issues before they arise.Communication: Able to communicate clearly in writing and verbally, you should be able to explain technical or complex points simply and keep stakeholders informed and updated.Collaboration: Abiloity to work constructively with other colleagues, share knowledge and support teammates. You should also be openminded and accept feedback professionally.Adaptable & Curious: You should be able to adjust to changing priorities, learns new tools and processes quickly and show curiosity and self-developmentAdditional InformationThis is aFull time permanentcontract based at our Head Office in London.If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with3 days per week at the officeto foster teamwork and engagement. 2 day per week, you’ll have the flexibility to work remotely.WHY YOU’LL LOVE WORKING HEREWe offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.In addition to this UK- based colleagues also receiveUp to 25 days holidayAnnual health checksPension schemeDiscounts on various activities and financial/lifestyle products via our benefits hubCycle to work schemeDiscounted gym membershipEmployee assistance via retail trustPrivate health & dental careJOIN USOur uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.We look forward to hearing from youTo ensure we provide an insightful experience to our candidates, and we support their understanding of the role scope and responsibilities for this role, we use an online assessment method for skills-based recruitment with our recruitment processes. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group.After completing the assessment, you will receive feedback with the score you obtained. If you experience any difficulties or prefer an alternative assessment method, please contact[email protected]. Choosing an alternative will not impact your application. 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