Senior Ethics & Compliance Strategic Program ManagerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionRole SummaryWe seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.Key ResponsibilitiesDesign and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk managementCollaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholdersLead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibilityDevelop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolutionIdentify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementationManage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are metSupport the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancementsCommunicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholdersQualificationsTo be successful in this role you have:7+ years of project management experience, with demonstrated success managing complex, cross-functional initiativesWorking foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domainsProven ability to partner effectively across organizations, building consensus among diverse stakeholder groupsExperience with process design, business process optimization, or workflow automationDemonstrated capability to translate compliance and business requirements into technical solutionsStrong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiencesProject management proficiency and familiarity with PM tools and methodologiesPreferred QualificationsExperience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow toolsFamiliarity with AI applications in business process automation or compliance functionsBackground in compliance, ethics, legal operations, or related fieldProject Management Professional (PMP) or similar certificationExperience implementing enterprise-wide compliance programs or initiativesKnowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)Core CompetenciesStrategic thinking and long-term planning capabilityProblem-solving and analytical skillsChange management and stakeholder engagementTechnical acumen without necessarily being a technologistAttention to detail coupled with big-picture perspectiveLeadership and influence without direct authorityFor positions in this location, we offer a base pay of$114,200 - $199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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