Senior Manager, Customer Success (Remote, US)

Who We Are

Everyday Electric (formerly Renew Home) is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.

We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.

We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.

We strongly encourage candidates to check out our website at www.everydayelectric.com to learn more about the world-changing work we are doing.

Role Summary

As a Senior Manager, Customer Success, you will own the strategic direction, health, and partner engagement for a portfolio of our highest-complexity, highest-value Utility VPP partners. The Customer Success team manages the end-to-end post-contract lifecycle. Acting as trusted advisors and Renew Home product experts, the team ensures partners achieve their strategic goals while driving the growth and scaling of their programs. This is a senior individual-contributor role: you won’t manage people, but you’ll operate as a functional leader on the team — the person who takes on our most demanding accounts, sets the standard for how complex programs are run, and acts as a mentor and escalation point for less-experienced teammates. You will identify the problems that matter in your portfolio, define the solutions, and work with our internal teams to drive them to conclusion.

What You Will Do

• Own the strategic direction, operational health, and end-to-end partner engagement for a portfolio of our most complex, highest-value VPP partners — from launch through ongoing growth and optimization.
• Serve as a trusted advisor to senior stakeholders within partner organizations, expertly navigating complex, multi-stakeholder ecosystems.
• Act as a mentor and escalation point for the Customer Success team stepping in on at-risk or off-track programs for your portfolio of partners and modeling how complex issues get handled well.
• Identify programmatic bottlenecks and design scalable playbooks and solutions for setup, growth, and monitoring that the broader team adopts.
• Partner with Sales to map account growth and expansion strategies, and connect our long-term product roadmap to each partner’s strategic vision.
• Own the customer feedback loop for your accounts, translating insights into strategic recommendations that influence our product and service roadmap.
• Anticipate roadblocks before they impact partners and proactively implement mitigation strategies; exercise strong judgment on when and how to escalate.
• Use customer success tools and data analytics to track account health, surface trends, and measure program effectiveness — delivering actionable insights to partners and internal stakeholders.
• Actively contribute to and evolve Renew Home’s delivery and account management methodology, identifying gaps and building solutions that improve delivery across the team.