Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals .
About the Role:
This role reports to the Site Lead. The Senior Manager, Maintenance leads the maintenance and reliability function for a GMP peptide manufacturing facility, providing high-level support to the Site Operations and Engineering organization through predictive and preventive maintenance programs for all production, utility, and facility equipment. This position analyzes, troubleshoots, and communicates maintenance problems and concerns in the following areas: electrical, mechanical, plumbing, compressed air and process gases, HVAC, and clean utilities, as they relate to equipment and controlled environments in the facility. The Senior Manager works with general supervision and will interact with the Site Lead regularly to receive guidance and feedback. Many non-routine activities will require the Site Lead’s advance approval.
You Will:
- Lead a group of maintenance technicians, supervisors, and managers across a multi-shift, multi-discipline operation.
- Own the predictive and preventive maintenance program for all GMP equipment, including peptide synthesizers, preparative HPLC and purification systems, lyophilizers, filtration and TFF skids, reactors, isolators and hoods, autoclaves, and associated controls.
- Maintain and reliably operate facility and clean utilities, including HVAC and cleanroom environmental systems, purified water/WFI, clean steam, compressed air, nitrogen and other process gases, and chilled and hot water systems.
- Document maintenance, technical, and other data on predictive/preventive maintenance charts, as required.
- Diagnose and repair equipment and systems throughout the facility, including electrical, mechanical, plumbing, compressed air, PLC/controls, and HVAC repairs.
- Identify facility and equipment issues and develop an ongoing strategy to chart trends and take remedial action using a predictive maintenance approach.
- Communicate to management all issues that could result in safety risks, product quality impact, or loss to Hims or its associates.
- Work as directed in all areas of the facility to maintain safety and health standards.
- Perform and oversee calibration and testing procedures on equipment to ensure accurate operation and compliance with quality standards.
- Conduct regular checks and measurements to verify equipment performance, including temperature, pressure, speed, and other relevant parameters.
- Maintain calibration records and documentation in compliance with cGMP and other regulatory requirements.
- Ensure that all equipment meets regulatory and quality standards and take corrective actions to address any non-compliance issues.
- Collaborate with Quality Assurance, Validation, and Regulatory Affairs to implement and maintain proper documentation, including equipment logs, maintenance records, change controls, deviations/CAPAs, and qualification and validation reports.
- Support equipment and facility qualification (IQ/OQ/PQ), commissioning, and requalification activities, and maintain the validated state of equipment through the change control process.
- Respond promptly to equipment breakdowns, emergencies, and production interruptions to minimize downtime.
- Work closely with production personnel to coordinate repairs and planned maintenance and minimize disruptions to the manufacturing schedule.
- Develop and manage the maintenance budget, spare parts strategy, and external contractor and vendor relationships.
- Identify opportunities for process optimization, efficiency improvements, and cost savings related to equipment maintenance and operation.
- Participate in cross-functional teams to implement improvement projects and contribute to a continuous improvement culture within the organization.
- Stay updated with industry trends, technological advancements, and best practices related to pharmaceutical and peptide manufacturing equipment maintenance.
- Make sure all assets, parts, and work orders are updated and tracked in CMMS for all facility equipment.
You Have:
- Bachelor’s degree in Engineering, Maintenance, or a related technical field; equivalent technical training/certification may be considered.
- 5+ years of maintenance or engineering experience in pharmaceutical manufacturing or another highly regulated environment.
- 10+ years of people leadership experience, including leading hourly and salaried technical teams.
- Strong working knowledge of cGMP requirements and maintaining equipment in a GMP environment.
- Hands-on expertise troubleshooting and maintaining advanced mechanical, electrical, and automated equipment, including PLC and CMMS systems.
- Experience leading preventive and predictive maintenance programs, interpreting technical data, and driving equipment reliability and continuous-improvement initiatives.
- Demonstrated ability to lead, develop, and assess technical talent; delegate complex work; and build effective shift and staffing structures.
- Experience partnering across multiple facilities or teams to implement scalable maintenance systems and solve network-level operational challenges.
- Strong written and verbal communication skills, including the ability to present recommendations to senior leaders.
- Ability to meet the physical requirements of the role, including lifting up to 50 pounds, working at heights, climbing ladders/stairs, and operating safely in an industrial environment.
- Availability to support urgent operational needs outside regular business hours.
Preferred Qualifications
- Experience in pharmaceutical, API, peptide, or other GMP manufacturing environments.
- Technical certification or formal training in electrical, mechanical, HVAC, plumbing, compressed air, or PLC systems.
- Advanced degree or training in engineering, maintenance, Lean, Six Sigma, or a related discipline.
- Spanish language skills.
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement .
