Senior Officer - Credit Control

Senior Officer - Credit ControlFull-timeDepartment: Client ServicesType of Hire: PermanentCompany DescriptionABOUT IQ-EQIs a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.Across 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.Our IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.With more than US$950 billion of assets under administration, our global client base includes 13 of the world’s top 15 private equity firms_ and 19 of the top 25 private debt firms_\*.One relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate.To find out more about IQ-EQ visitiqeq.comJob DescriptionTHIS ROLEAre you a proactive credit control professional who thrives on building relationships, improving processes, and driving cash collection performance? As a Senior Officer within our Credit Control team, you'll play a key role in managing receivables across an international portfolio, partnering with operational teams and stakeholders to ensure timely collections, resolve account queries, and maintain accurate financial records. This is an excellent opportunity for someone who combines strong analytical skills with a commercial mindset and enjoys contributing to process improvement and operational excellence.WHAT YOU WILL DOYou'll manage day-to-day credit control activities, including maintaining accurate debtor records, updating ageing reports, and reconciling credit management data to ensure accuracy and visibility.You'll proactively engage with clients through payment reminders, email correspondence, and phone follow-ups to facilitate timely collections and reduce overdue balancesYou'll investigate and resolve payment queries and account discrepancies, working closely with internal stakeholders and clients to achieve efficient resolutionsYou'll collaborate with operational teams and banking partners to support payment processing, provide statements of account, and strengthen collections performanceYou'll contribute to process optimisation and automation initiatives, supporting continuous improvements within the credit management function and sharing knowledge with junior team membersWHAT WE OFFERComprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profilePension Scheme: Generous employer contribution with the ability to allow and increase employee contributionsAnnual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leaveFlexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangementsSupport and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every dayQualificationsABOUT YOUYou have strong experience in Credit Control, Accounts Receivable, or a similar finance function, with a strong understanding of credit management principlesYou possess excellent communication and stakeholder management skills, with the confidence to engage constructively and professionally with clients at all levelsYou have advanced Excel skills and are comfortable analysing financial data, reconciling accounts, and identifying trends or issuesYou are highly organised, detail-oriented, and able to work independently while managing multiple priorities in a fast-paced environmentYou are proactive, commercially minded, and motivated to drive continuous improvement while delivering strong collection and customer service outcomesAdditional InformationOUR COMMITMENT TO YOU AND THE ENVIRONMENTAs a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice