Job Title: Senior Product Manager - Asset Health At BusPatrol , we’re on a mission to make school transportation safer for children and communities. As a leader in AI-powered safety solutions, we bring cutting-edge technology—AI, machine learning, and IoT—to school buses across North America. We’re the most trusted stop-arm safety program globally, delivering transparency and safety at scale. In short, this is purpose driven work that measurably changes behavior in the communities we serve. Key Outcomes: This role is critical to transforming how we think about the health and lifecycle of our units deployed in the field and the experience of numerous internal and external stakeholders (target users). High-level goals for this new capability include:
- Reduce mean time to resolve (MTTR)for bus and hardware issues by25–50%within 12 months.
- Increase in-field uptimeof critical hardware kits (e.g., cameras, sensors, edge devices) by a defined target (e.g., X%) through improved monitoring, diagnostics, and maintenance workflows.
- Clarify and prioritize asset criticality, enabling operations teams to focus on buses and routes with the greatest safety and enforcement impact.
- Improve detection, triage and automated remediationof asset issues (e.g., false alarms, connectivity problems, firmware regressions) through better dashboards, alerts, and root-cause analysis tools.
- Strengthen collaborationbetween Product, Hardware, Firmware, Data, Operations, and Support, with a shared set of metrics and a transparent roadmap in Jira.
Responsibilities Own the Vision & Roadmap
- Define the strategyfor Asset Health across BusPatrol’s hardware portfolio, with a clear, data- driven strategy for reliability, availability, and lifecycle management.
- Balance user empathy with enforcement rigor to drive behavior change.
- Make clear trade-offs betweenshort-term reliability fixesandlonger-term platform investments, ensuring we build for scale.
Lead with Data and Insight
- Define and ownkey performance indicatorsfor Asset Health (e.g., MTTR, failure rates, uptime, alert precision/recall).
- Leverage strong analytical skills to doimpact sizing, opportunity assessment, and “Fermi style” estimationto guide decision-making.
- Establishfeedback loopswith internal users and customers to continuously refine problem definitions, success metrics, and solutions.
Design for Predictive Maintenance & Operational Excellence
- Partner with Hardware, Firmware, and Data teams to designtelemetry and diagnosticsneeded to predict failures before they affect service.
- Definehealth indicators and thresholds(e.g., error rates, connectivity drops, temperature, performance degradation) and ensure they are surfaced in usable tools.
- Build or enhanceinternal tools, dashboards, and workflowsthat help Support and Operations quickly identify, triage, and resolve asset issues.
- Incorporatebehavioral design principlesso internal users know when to act, what to do, and how to prioritize among competing alerts.
Drive Experimentation in a Regulated, B2G Environment
- Innovate testing to designpilots, phased rollouts, and proxy metricsthat work in a B2G context.
- Collaborate with government partners and school districts tovalidate changes within legal and contractual frameworks.
- Use structured experimentation and strong metrics tode-risk changesthat affect enforcement, evidence quality, and service levels.
Foster Cross-Functional Alignment
- Act as aquarterback for a broader set of teamswhen issues are root caused to various layers in the technology stack, hardware, firmware, software, human process
- Partner closely with many stakeholder groups across the company
- Communicate roadmap and trade-offsclearly to executives and external partners.
Champion Governance, Safety & Compliance
- Ensure asset-related data and monitoring solutionsrespect privacy, retention, and evidentiary requirements, in collaboration with Legal and Compliance. Especially navigating these challenges from outside the United States.
- Balance the need forrich telemetry and model training datawith evolvingdata privacy and retention constraints.
- Advocate fortransparency and auditabilityin the systems that support enforcement and evidence integrity.
What You Bring:
- 7+ years in product management, with experience inpredictive maintenance, asset monitoring, or similar, especially in B2G.
- Experience working withhardware + software products(e.g., cameras, sensors, IoT devices, edge computing, or telematics).
- Strong analytical skills, comfortable with proxy metrics, impact sizing, and experimentation.
- Ability to navigate ambiguity and regulatory complexity with creativity and rigor.
- Exceptional communication skills for executive and government audiences.
- Experience inautomated traffic enforcement or fleet safetyis a strong plus.
- A bias for action, the experience to lead from the front, and the wisdom to empower others while leading from the back.
- Proven ability to lead cross-functional strategic initiatives with senior executives.
- Proven experience leading high impact teams across time zones.
- Strong data science and analytical skills with experience in sizing, Fermi style estimation, impact analysis, metrics, experiments, and measurement.
- Comfortable with ambiguity, developing clear and concise priorities and roadmaps.
- Demonstrated track record ofleading cross-functional initiativesthat involve senior executives and multiple stakeholder groups.
- Experience collaborating withdistributed teams across time zones; comfortable working remotely from India while partnering closely with North American counterparts.
